Some display problem on Ardroid phone for Articulate Rise for Sorting activity and Storyline Block

Hi H! Happy to hear you're loving the Storyline block. 😁 

I'm happy to help with the problems you're encountering. Let's tackle them one at a time.

Issue 1 (Sorting):

We're also seeing that words in a Rise Sorting Activity lesson are cut off on some mobile devices. In this example, the card should say "Address the needs of the customer," but the last word is removed.

Is that similar to what you're seeing? Can you also tell me what type of device and mobile browser you're using? If you can share a screenshot, that would be helpful, too!

Issue 2 (Storyline block):

The play button you're seeing is expected on mobile devices. If you'd like to share your feedback on how it should work differently, let us know in a feature request here!

Issue 3 (Storyline block):

We've found that multiple Storyline blocks will play at the same time if they are embedded in the same lesson, and our team is looking into this. I'll let you know as soon as we release a fix for this bug!

In the meantime, try adding a continue block between the two Storyline blocks. This will prevent the content from overlapping. 

I hope that helps to answer your questions. Let me know if you think of anything else!

Hi Alyssa, Thanks for the replies and advice. Much appreciated. Please see my replies as follows

Issue 1

Yes, your screenshot is what I saw. I shall attached a screenshot as requested. It should say "Piecewise approximation is used when a graph cannot be represented by 1 equation"

My device is Samsung S7 (Android).

Browser used: Happen on both Chrome and IE

Issue 2

Noted this. Thanks.

Issue 3
I've workaround this at the moment by shifting the 2nd storyline block to another lesson. Good tip you've shared there to use a continue block in between. Definitely helpful to know.! Thanks for looking into this and await your good news.

Thanks for the attention and advice to these issues. Awesome work in creating a good platform for e-learning and great support too.

Thanks for confirming those details about Issue #1. I'll add those specs to our report. 

And I really appreciate those kind words! What a great way to start my Wednesday. 🌟

Well deserved. Please keep up the good work. I'm sure many others benefit as well.

Hi H B.J.  I have an update on the multiple Storyline block behavior (your 3rd issue). Because of the way the blocks are designed, it is unavoidable that the Storyline block will load as though it has been opened, unless it is hidden by a continue block.

Best practices that you can use are:

• Create a Storyline interaction that doesn't "autoplay" media on the first slide. You could have a poster frame type of slide, or media that is triggered by user interaction, for example.
• Use a continue block to separate Storyline blocks, keeping in mind that upon revisiting the lesson, the continue block requirement will have been satisfied, and any interactions in that block lesson will be launched again.
• Use only one Storyline block in a lesson if it includes media that must autoplay.

I hope that provides some guidance on how to get the most out of the Storyline block!

Hi Crystal Horn

Currently I use only one Storyline block in a lesson to workaround this.

Thanks for the update and useful information provided. Will keep them in mind. Take care.

Thanks for the update H B.J. and letting us know how you are working around this :)

Hi Alyssa,

Has Issue 1 been sorted yet? I'm testing a Rise course on an iPhone X and having the same problems with my sorting activity.

Thanks,
Lindsey

Hi Lindsey,

Thanks for reaching out to share what you are experiencing.

We haven't seen any reports with newer phones, but let's first make sure you are with the data limits we defined here.

Hi guys,

I'm also finding that text in the sorting activity is truncating in portrait mode.

The character count where the drop out occurs happens anywhere from character 28 to character 47, which is much less than the 80 mentioned above.

Oddly, more of the text reveals when a card is dragged into the drop zone).

I have tested in both Chrome (v70.0.3538.75) and Safari (IOS12.1) on an iphone 7.

Is there a way to manually drop the font size in the coding script somewhere?

We are just noticing the truncated cards in portrait mode today. Are there any plans to address the problem in an update? 

Thanks!

Hi there,

Thanks for reaching out!

I don’t currently have any updates, but you are now subscribed to this conversation which means as we share updates here, you’ll automatically be notified.

We are also experiencing this issue on iPhone 6x, 8 and X. And Samsung Android, Following. 

Also experiencing this on iPhone and Android. This thread is over a year old. Are there no updates or fixes to this issue, as yet?

Hi Randy and Angela! I'm sorry that you're still seeing this issue. I just need a little more information so that I can take a closer look. If you could let me know what model phone and version of iOS or Android the affected device is running, that would really help.

In the meantime, we've provided some guidance in regards to the expectation for sorting activities on smartphones. Due to space constraint, learners will only see three lines of text. You can check out more details here.

Thanks! 

I echo the sentiments of others in this thread. i just created a block using multimedia. I embedded an iframe code. It worked in Rise including the various device configurations; however, when tested using Samsung phone, the embedded multimedia would not work. Any thoughts?

Hi there, Clifford. Tell me a bit more about what happens when you view this course on your Samsung phone:

• Does the embedded web content display at all?
• If so, does the content display incorrectly or not function as expected?
• Does it behave differently on other mobile devices?

We can help with testing, too! Feel free to share your output privately with my team here. You can also share the embed code you used so that we can test it further.

Hi, I have reported this issue about the words being truncated (for the sorting activity) on cell phones--iphones and android. However, I'm not getting any response. 

It's really frustrating because this activity is such a great idea. Anyone can you help with this please?!

Also, the "data limits link" isn't helpful at all. I have no idea which phone someone is using, so I have no way of knowing how much space I have. Which renders this activity useless when doing training via cell phone. 

This activity is an excellent idea, what can be done to make it useable for cell phones?

Thanks

I am also having the same issue with the text being cut off with Android (confirmed) on the sorting activity. Please do keep us posted on its resolution.

I have the same problem that the text is truncated in the sorting function.

Hello Veronika,

Because of limited screen space on smartphones, each sorting item can have up to three lines of text when viewed in portrait mode, which could be fewer than 80 characters of text. If you're using custom fonts, you may see fewer than three lines. You can preview sorting activities in Rise 360 and switch to mobile portrait mode to make sure all your text displays correctly.

Let us know if you have less than 3 lines of text and it is still truncated. We'll take a closer look!

Veronika's answer has been the same given for years now.  This issue of the text being cut off has been consistently reported on both Android and iPhones for 3 years now and still no resolve.  Many people have commented that they're not using custom fonts and they are still not seeing 3 lines of content while staying way under the 80 character limit.  How many different examples need to be given to show this continues to be a problem? Here is the example of what my testers are using with the iPhone running iOS 13: https://rise.articulate.com/share/ABxRqtTLp8QMSps7Ii9VJDz4SBC-MbQK