"Something went wrong" error message while authoring Rise course

Feb 02, 2023


I'm trying to complete a course and am doing very simple edits to text. However, I suddenly have been getting the "Something went wrong" error message many, many times in a row and I'm losing work. I can't finish this course, what do I do?

I'm using the latest version of Chrome, I cleared my cache, restarted my computer, rebooted my internet and no luck. I also checked the Articulate status page and it says everything is operational.

Any and all help is very much appreciated!

Thank you,


32 Replies
Amanda Wolfe

Hey folks, I was having this exact issue when trying to publish. I went back to try a course I had previously published and it didn't work either. I retraced my steps and realized I imported a custom font. Soon as I took that out (even though it was web font designed and owned by the company I work for) they published no problem. The incognito etc did not work for me, but soon as this was changed it worked no problem. 

Steven Benassi

Hi Steve!

Sorry to hear you've hit this setback!

I see that you've also opened a support case and connected with my colleague Mcgem. Great idea! It looks like Mcgem replied to your e-mail with feedback on this behavior. If those solutions don't do the trick, I'm hopeful our talented community will be able to offer additional insight!