Storyline Block "Jumping" in Browser Window

Hi Leslie!

It's happening in both Chrome and Edge, and it is only happening with certain activities. Here's a link to the Peek I recorded to show you what happens: https://360.articulate.com/review/content/2de8fe56-1a4a-4179-8972-61627c234c35/review

Thank you for any insight you might have!

Oh wow, thanks Lauren :)

That was a great demonstration and I can replicate on my end.

Now, could I take a look at your .story file? 

You are welcome to share it with me directly here. Just please be sure to include the forum url/link as well.

Just submitted it through the support option you gave. Thank you, Leslie!

Thanks Lauren. Downloading your file now :) I'll reply to you via e-mail in your support case.

What was the resolution here? I'm running into this as well.

Hi Whitney!

Unfortunately, no real resolution. I actually was just dealing with this again on Friday with this same course, 3 years later! Our initial resolution was to put everything on layers, adjusting the tabbing order, and some other things I've forgotten. I ended up having to rebuild a layer, then copy, hold my breath and stand on my head to get it to stop jumping on Friday. I'm afraid to touch it again--even looking at it could break it again.

Lesson learned: Do not do a long Storyline block in Rise. It looks cool, but not worth the hassle.

I can try to help you troubleshoot based on recent experience, though. Feel free to reach out!

I am running into this same issue. We have three software simulations built using Storyline 360. When clicking through them in Rise, the screen jumps down after each click requiring the learner to scroll up to completely see the next screen. This activity is taking place in Chrome, while previewing the course in Review360, and the SL block (in Rise) is set to medium. We have used Storyline360 to build software sims then inserted them into a Rise block in the past without issue. I'm curious about the status of this issue. Thank you in advance for any information. 😊

Kim, please open a case with us here and include the .story file and a quick peek video of the issue if possible.  One of our technical support engineers will assist you.

Terrific! I have the case prepared but am unable to upload .story and .mp4 Peek files. Any suggestions? 

Hi Kim, it looks like you've submitted a case, and are working with Darrell on this issue.  You're in good hands! Your issue is now documented as a possible software bug. We'll reach back out to you if we have any updates to share.  

I'm also having this issue, my story only has two slides and is very basic. Any idea of a fix?

Hi Roisin, sorry to hear that you are also experiencing this issue. We would love to take a closer look at your course. Can you send your .story file here? Our support engineers are ready to help. 

I am encountering the same problem as well. Jumping in 'try mode'.  Very annoying

Hi Bret! Sorry to hear you are experiencing the same issue. Please open a case with us here and include the .story file. One of our technical support engineers will assist you.

Hi-- I'm experiencing the same issue. Is there any resolution? 

Hi Olivia, sorry to hear you're running into this. We have this documented as a possible bug, and you're in the right place for updates on this issue. Stay tuned! 

Hi-- I'm also experiencing the similar issue.

Hi Rajan! We are sorry you're running into this issue. We are aware of this and we documented it as a possible bug, we'll post updates in this thread!

I'm joining in the chorus as well. I have a Rise course with this jumping behaviour when using Storyline blocks, and have been unable to figure out why.

Hi, since Articulate is aware of this and is documented as a possible bug, please provide an update as to when this will be resolved or at the very least a relative timeline. There are too many bugs that go unresolved for years and we all need to know if this is a short-term, temporary bug that will get resolved or if it is something we will need to take into consideration for the long-term, foreseeable future. 

Following. Same issue here

Hi everyone. I've just logged the same issue with Support. It's getting to the point I'm reluctant to use Storyline and embed it into Rise due to all the 'jumping' the interaction performs each time the learner (or myself) clicks on Next/Prev as one example. It's almost like there needs to be an 'anchor' setting that would lock the Storyline block, preventing it from moving. Fingers crossed!

The following is the response I received from support:

Thanks for contacting Articulate Support!

I'm sorry that you're seeing problems with your Storyline project that's embedded in your Rise course. Let me assist you with this!

Thanks so much for letting us know about this issue. It appears that if the Storyline block is not centered and some portions of it are not seen in the browser, it repositions itself when you navigate through the Storyline course. It is being logged as a possible software bug.

 As a workaround, you can try any of the following:

1) Make sure the Storyline block is centered on the browser when viewing it Or

2) If viewed on a laptop where the screen is small, and the block will appear bigger, zoom out of the browser, so the entire block is seen on the page.

Our engineers were already made aware of this however, there's no development on this bug yet. We'll email you as soon as we have an update.

Basically, all we can do at this point is to include a note to our learners that is placed above the Storyline block that reads something like this:

NOTE: If you experience the screen automatically jumping/scrolling when interacting with the block below, try zooming out on your browser window to ensure the entire block below is visible on your screen. Typically, you can press the Ctrl and "-" key to zoom out.