Hi - when I export a storyline course into Rise, it displays as a black box. How can I get the actual first slide to show up rather than the black box (with a video-like icon)? Thanks!
Hi, Jeannie! Some modern browsers, like Safari and Chrome now block autoplay audio and video. This keeps Storyline 360 content from playing automatically.
Since we can't change browser settings (if only we had that kind of power), we updated Storyline 360. Learners are presented with the playback button so they can view Storyline 360 content regardless of browser restrictions. This article goes into the change a bit more.
One other note, when viewing Storyline 360 content in a Rise 360 course on a mobile device, your learners will always see the playback button (you can test this when you preview your course in Rise 360).
Please let me know if there's anything else I can do for you!
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Hi, Jeannie! Some modern browsers, like Safari and Chrome now block autoplay audio and video. This keeps Storyline 360 content from playing automatically.
Since we can't change browser settings (if only we had that kind of power), we updated Storyline 360. Learners are presented with the playback button so they can view Storyline 360 content regardless of browser restrictions. This article goes into the change a bit more.
One other note, when viewing Storyline 360 content in a Rise 360 course on a mobile device, your learners will always see the playback button (you can test this when you preview your course in Rise 360).
Please let me know if there's anything else I can do for you!
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