Unable to delete Rise block Feb 01, 2022 By Ray Handley A colleague had added a Rise block but it would not load properly. Now it is trying to load a template but we are unable to remove the block. It throws up an error when in Preview or Review. See attached. screenshot-2022-01-31-183828.png Insert-Template-Block.PNG
Karl Muller 2 years ago02/01/22 at 3:43 pm (UTC) Hi Ray, This is a known bug. Cancel does not work, but the failed block can be deleted as described by Pete: https://community.articulate.com/discussions/rise-360/inserting-template-gets-stuck-every-time?page=2#reply-779645
Alyssa Gomez Staff almost 2 years ago05/20/22 at 4:17 pm (UTC) Hi Ray! I'm happy to let you know we fixed the issue where inserting a block template would occasionally get stuck in a loading state. Please let us know if you run into this again!
2 Replies
Hi Ray,
This is a known bug.
Cancel does not work, but the failed block can be deleted as described by Pete: https://community.articulate.com/discussions/rise-360/inserting-template-gets-stuck-every-time?page=2#reply-779645
Hi Ray! I'm happy to let you know we fixed the issue where inserting a block template would occasionally get stuck in a loading state.
Please let us know if you run into this again!