Hi. I've created a video in Storyline 360 from 4 slides. When I embed it in Rise, it shows as a blank screen with start button. It plays as expected but I'd like to get a first frame picture showing rather than the white square. Grateful for any suggestions.
Hi there, Errol. I would expect to see the first frame of your Storyline 360 video output rather than the blank page. Can you share the .mp4 here for testing? If you need to keep it private, use this link to share with us. We'll delete your files when we're done troubleshooting.
Hi Crystal. Have just restarted computer, and the first frame is now showing. Not sure why, but issue seems to have resolved itself. Thanks for looking at the problem in any event.
Hi folks. I have had a repeat of this problem but have found the solution. If you use the 'publish to video' option while Storyline is in 'Story' view, I get a blank start screen on the video. But if a slide is open, the video has the slide as the frame showing on the video when published - and when loaded into Rise. I thought I should complete the story :)
Hi folks, sorry to report but the problem continues and I cant get a fix. When publishing to video I check that there is a first screen image showing in the 'publish' dialogue. But when published, I get a blank screen on the file icon, and when I load it into Rise, is shows as a blank screen. The video plays ok but looks bad on the course. I've attached a copy of the Storyline file. Any advice appreciated.
Thanks for sharing your .story file, Errol! I'm seeing the same thing when I publish your project to video, and it seems like it's happening during the publishing from Storyline. My own example file is showing the poster frame as expected, however. I'm going to get a case started for you so we can have a closer look. You'll get an email from us with next steps soon!
Hello, SibaPrasad. Are you seeing a blank white screen at the beginning of your Storyline .mp4 output? We're happy to help! Open a case with my team here, and we'll work on next steps.
Hi there, Sara. After working with Errol, we discovered having a transition effect on his first slide in the Storyline interaction was contributing to the undesirable first frame showing in Rise 360.
The best way to see what's happening on your end would be to have a look at your Storyline file. Could you share it privately with my team here? We'll publish it to video and test adding it to a Rise 360 course. We delete all files when we're done troubleshooting. Thanks!
Hi - I ran into this problem as well. Everything was fine until I added audio to my slides, then I got the same blank opening slide before the presentation. It is being caused by adding audio to the first slide of your deck. Once I removed the audio from the first slide and republished for RISE, then it worked fine again.
Hi, I'm joining this conversation as the same type of problem is happening for me with a black blank screen shows in RISE once my videos have been published from SL. As everyone says, the videos play as expected but how they look in RISE is not the video intro as a preview but a black screen. As troubleshooting, I even tried to publish from Replay then upload in RISE with the same result. Why does this problem happen? It's not consistent thought that I have seen whether I created the video in SL to upload or created as an .mp4 in another program to then insert in SL to be published with intro and outro pieces.
I am sorry you are experiencing the same problem. We would love to dig deeper into this. Can you send us your Storyline file here? Our support engineers are ready to help!
Thank you for responding. Is it possible to send me a secure link to upload my file because the SL file has sensitive information and I want to adhere to the rules of my organization. Thank you for the help!
Hi Cassandra - I ran into this a while back and my issue was audio on the first slide. Try putting a slide with no audio as the first slide and see if that corrects the issue.
That is also my workaround. I basically inform the learner with a caption that the demo/simulation/video contains audio and it will begin after clicking Next.
62 Replies
Hi there, Errol. I would expect to see the first frame of your Storyline 360 video output rather than the blank page. Can you share the .mp4 here for testing? If you need to keep it private, use this link to share with us. We'll delete your files when we're done troubleshooting.
Thanks for looking at this Crystal. MP4 is attached
Hi Crystal. Have just restarted computer, and the first frame is now showing. Not sure why, but issue seems to have resolved itself. Thanks for looking at the problem in any event.
Cheers
Errol
Thanks for coming back to give us an update, Errol! Please reach out if you run into this problem again. We're here to help!
Hi folks. I have had a repeat of this problem but have found the solution. If you use the 'publish to video' option while Storyline is in 'Story' view, I get a blank start screen on the video. But if a slide is open, the video has the slide as the frame showing on the video when published - and when loaded into Rise. I thought I should complete the story :)
Very interesting find, Errol! We'll take a closer look at this behavior. Thanks for letting us know!
Hi folks, sorry to report but the problem continues and I cant get a fix. When publishing to video I check that there is a first screen image showing in the 'publish' dialogue. But when published, I get a blank screen on the file icon, and when I load it into Rise, is shows as a blank screen. The video plays ok but looks bad on the course. I've attached a copy of the Storyline file. Any advice appreciated.
Thanks for sharing your .story file, Errol! I'm seeing the same thing when I publish your project to video, and it seems like it's happening during the publishing from Storyline. My own example file is showing the poster frame as expected, however. I'm going to get a case started for you so we can have a closer look. You'll get an email from us with next steps soon!
Thanks Crystal.
Sent from my iPhone
+1
Hello, SibaPrasad. Are you seeing a blank white screen at the beginning of your Storyline .mp4 output? We're happy to help! Open a case with my team here, and we'll work on next steps.
Was this resolved? I'm having the same issues.
Hi there, Sara. After working with Errol, we discovered having a transition effect on his first slide in the Storyline interaction was contributing to the undesirable first frame showing in Rise 360.
The best way to see what's happening on your end would be to have a look at your Storyline file. Could you share it privately with my team here? We'll publish it to video and test adding it to a Rise 360 course. We delete all files when we're done troubleshooting. Thanks!
Thanks for the quick reply. Case submitted (02181531).
I am not using any transitions at the beginning of my slides.
Hi, I'm experiencing the same issue. Submitted a ticket; case #02182707.
Thanks for any resolution. I'm not using any transitions either.
Thanks for sharing your case numbers, Sara and Nancy. Our team is looking at your cases as we speak. You'll hear back from us soon!
Any update as to why the first screen is blank? I am also not using a transition on the first slide, but I am getting a blank slide for the intro.
Hi Debra!
Tell me a little more about your course. Did you insert a Storyline block in your Rise 360 lesson, or did you insert a MP4 video?
If you don't mind sharing a screenshot or sending me your course Share link, that would be helpful, too!
Hi - I ran into this problem as well. Everything was fine until I added audio to my slides, then I got the same blank opening slide before the presentation. It is being caused by adding audio to the first slide of your deck. Once I removed the audio from the first slide and republished for RISE, then it worked fine again.
Hi, I'm joining this conversation as the same type of problem is happening for me with a black blank screen shows in RISE once my videos have been published from SL. As everyone says, the videos play as expected but how they look in RISE is not the video intro as a preview but a black screen. As troubleshooting, I even tried to publish from Replay then upload in RISE with the same result. Why does this problem happen? It's not consistent thought that I have seen whether I created the video in SL to upload or created as an .mp4 in another program to then insert in SL to be published with intro and outro pieces.
Hi Cassandra,
I am sorry you are experiencing the same problem. We would love to dig deeper into this. Can you send us your Storyline file here? Our support engineers are ready to help!
Hi Chino,
Thank you for responding. Is it possible to send me a secure link to upload my file because the SL file has sensitive information and I want to adhere to the rules of my organization. Thank you for the help!
Hi Cassandra - I ran into this a while back and my issue was audio on the first slide. Try putting a slide with no audio as the first slide and see if that corrects the issue.
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That is also my workaround. I basically inform the learner with a caption that the demo/simulation/video contains audio and it will begin after clicking Next.