I am having an issue with the EXIT button function in my Rise courses. When testing in our LMS (SuccessFactors), they don't work. The course doesn't close, and there is no completion record, even though the learner has met the completion criteria. Everything works fine, except this. I have tested in SCORM Cloud and all is working as expected.
I came across some instructions re SF LMS issues in another post:
----- In SuccessFactors LMS, the launch URL for the Content Object, must point to the “\scormdriver\indexAPI.html” NOT “\scormcontent\index.html” -----
Really sorry to hear you're hitting this roadblock! I'm happy the course is working well in SCORM Cloud, but we want it to work well for you in SuccessFactors, too.
After pointing to "\scormdriver\indexAPI.html", did that solve the issue? Also, have you had a chance to reach out to SuccessFactors support for their recommendations?
After pointing to "\scormdriver\indexAPI.html", did that solve the issue? Also, have you had a chance to reach out to SuccessFactors support for their recommendations?
Unfortunately this didn't work. I will try to reach out to SuccessFactors support.
Were you able to figure out how to make the Rise Exit button work in SF? I tried pointing to "\scormdriver\indexAPI.html" and the text on the Storyline components didn't display correctly.
I'm not sure how it panned out with Dave's changes (hopefully he'll be able to update us), but I wanted to check about your Storyline components not displaying? Do you see that only when pointing to the specific file or in all of your testing in SuccessFactors? As Alyssa shared before, testing in SCORM Cloud is a great option to get a baseline of how it should behave.
Hi there, Jason. I loaded a sample course into both SuccessFactors and SCORM Cloud. I tracked the course by percentage complete (50%), and after completing the course and using the Exit Course link in both environments, here's what I saw:
SuccessFactors: I was prompted to Continue, Suspend or Exit. No matter which option I chose, the course didn't indicate it was complete and never moved into my learning history.
SCORM Cloud: The course window closed, and SCORM Cloud reported that the course was complete.
Can you find out from SuccessFactors if they prefer a particular SCORM format? I'm also curious about which reporting status you're using (e.g. passed/incomplete) and how you track completion in the course. Feel free to share those details with us here, and we'll see if there's anything we can do on our end to help!
I am having this same issue using Oracle; the course works in SCORM Cloud but the exit button doesn't function and no tracking on the LMS, are you able to assist?
It sounds like the exit button and tracking are working correctly on SCORM Cloud, but not on Oracle, is that right?
Have you reached out to your LMS administrator to find out if there's a particular SCORM format that works best in Oracle? It may also help to try a different reporting status (passed/incomplete0 to see if that works better.
I'm currently having the same issue with Successfactors and just assigned content to all of our employees because it worked in the cloud. Do you have any updates on how to make sure this completes like it's supposed to?
I raised a ticket with Articulate Support, they were really helpful and were able to confirm that it was an issue at our end. Our LMS administrator did work through the issue and as suggested by Alyssa, we did decide on 'passed/incomplete' for reporting.
Hi there, Madysson! If you aren't seeing your courses report properly in your LMS, let us know by starting a case here. We'd be happy to test your course with you on SCORM Cloud.
13 Replies
Hi there Dave,
Really sorry to hear you're hitting this roadblock! I'm happy the course is working well in SCORM Cloud, but we want it to work well for you in SuccessFactors, too.
After pointing to "\scormdriver\indexAPI.html", did that solve the issue? Also, have you had a chance to reach out to SuccessFactors support for their recommendations?
Hi,
Thanks for responding.
After pointing to "\scormdriver\indexAPI.html", did that solve the issue? Also, have you had a chance to reach out to SuccessFactors support for their recommendations?
Unfortunately this didn't work. I will try to reach out to SuccessFactors support.
Regards
Dave
Thanks, Dave. Keep me posted on what you find out!
Hi Dave,
Were you able to figure out how to make the Rise Exit button work in SF? I tried pointing to "\scormdriver\indexAPI.html" and the text on the Storyline components didn't display correctly.
Thanks for your help,
Sandy
Hi Sandy,
I'm not sure how it panned out with Dave's changes (hopefully he'll be able to update us), but I wanted to check about your Storyline components not displaying? Do you see that only when pointing to the specific file or in all of your testing in SuccessFactors? As Alyssa shared before, testing in SCORM Cloud is a great option to get a baseline of how it should behave.
Let us know how else we can help!
I am having the same issue with the Exit button not working from LMS (SUccess Factors). DOes anyone have an update?
Hi there, Jason. I loaded a sample course into both SuccessFactors and SCORM Cloud. I tracked the course by percentage complete (50%), and after completing the course and using the Exit Course link in both environments, here's what I saw:
Can you find out from SuccessFactors if they prefer a particular SCORM format? I'm also curious about which reporting status you're using (e.g. passed/incomplete) and how you track completion in the course. Feel free to share those details with us here, and we'll see if there's anything we can do on our end to help!
Hi
I am having this same issue using Oracle; the course works in SCORM Cloud but the exit button doesn't function and no tracking on the LMS, are you able to assist?
Cheers
Kirstie
HI Kirstie,
It sounds like the exit button and tracking are working correctly on SCORM Cloud, but not on Oracle, is that right?
Have you reached out to your LMS administrator to find out if there's a particular SCORM format that works best in Oracle? It may also help to try a different reporting status (passed/incomplete0 to see if that works better.
I'm currently having the same issue with Successfactors and just assigned content to all of our employees because it worked in the cloud. Do you have any updates on how to make sure this completes like it's supposed to?
I raised a ticket with Articulate Support, they were really helpful and were able to confirm that it was an issue at our end. Our LMS administrator did work through the issue and as suggested by Alyssa, we did decide on 'passed/incomplete' for reporting.
So if I export the content into a scorm will it act like it is supposed to?
Hi there, Madysson! If you aren't seeing your courses report properly in your LMS, let us know by starting a case here. We'd be happy to test your course with you on SCORM Cloud.
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