Rise blank screen issue

I see this issue when I update the content and replace the scorm files on the LMS. Anyone who has previously launched the content (pre-updated content) is presented with a blank screen when the re-launch the course. Have you made updates to the content in this way?

Also, I know Articulate point people to SCORM cloud for testing content but it is not really a particularly helpful tool as absolutely any scorm content will work on it as it should- regardless of how well put together the SCORM content is. No other LMS offers anything like the flexibility/forgiveness of scorm cloud.

Hi Stuart,

I also answered your other post here, and I wanted to share the info for Chris as well.

Have the learners tried to refresh the browser page? It sounds like it may be stuck on the relaunch as it's a new version of the course. 

When you update (overwrite) existing course files in your LMS or web server, learners who previously started the course won't be able to resume where they left off. They should start over at the first slide in the updated course. You'll want to keep this in mind when updating courses that have already been delivered to learners.

Thanks for the input, the course hasn’t had any content updates as it still in a prototype phase and hasn’t been rolled out to any learners yet. It's sort of doing what it was intended for – testing to see if the clients LMS will be able to run Rise courses before we go into full production. Unfortunately, it's not the result we were hoping for. 

That being said it’s something I will flag with them to see if they are doing any kind of update on their side of things. 

Ah, sounds a bit different than Stuart's issue than.

You mentioned IE11 - how does it behave in any other browsers? I've seen a number of issues with certain LMSs forcing IE11 into compatibility mode, and that will cause issues with Rise being strictly HTML5 output. I would think you'd see that on the first attempt, not just a relaunch but it's worth looking into with your team! There are some additional troubleshooting steps here that may help.

Hi everyone,

Was there a solution to this problem? I have the exact same issue with my Rise file. I have updated content and republished for scorm 1.2. I have uploaded the zip to the course and all i get it a blank screen. 

I wanted to see whether the issue lay only within an existing course so i created a new mock course and uploaded the exact same file - it worked perfectly.

I cant erase learner records, etc so what would my solution to this problem be? 

Thank you

Hi Stephanie, 

Thanks for reaching out here and starting a case! I saw you were working with Abel as well, and that he was doing some initial testing of your file. I gave him a heads up about this forum discussion too as the Rise courses showing blank or as a black page upon overwriting a previous version in your LMS is something our team is looking into. 

When you overwrite a course it will also overwrite the suspend/resume data for your learner, that is something we'd expect to happen. 

Hi Ashley,

Yes I did get a reply from Abel who told me that he was able to succesfully upload the file to an LMS - which I was also able to do. The problem isnt with uploading a scorm file to the LMS. The problem is updating that scorm and re-uploading the file to the same course (overriding old file).

As mentioned, I created a brand new course (and hid the original course) and uploaded the scorm - it worked fine.

So basically the problem lies within updating content,.

Hi Stephanie,

I checked in on your case, and I see that Abel recently requested access to your course uploaded to your LMS. We'd like to share it with our development team to get this sorted out as soon as possible for you!

Hi Alyssa,

Unable to share LMS credentials due to company privacy policy. Thanks anyway.

I completely understand, Stephanie. Abel is doing some further testing to try and replicate this problem in our LMS test environment. You'll hear back from him as soon as he has more to share!