"Good morning, months later, the problem of video freezing came up again. May you help us? I have also sent the report to your technical s..."

"Good morning, Thanks for the reply. We tried to create the videos with the tool recommended in the post but the videos lose a lot of qual..."

"Hi Lauren, I made further checks and it seems that the problem is encoding the video. Since if we put the video created by our tech..."

"Hi Lauren, The format of our videos is mp4. I am attaching the storyline file. The first video is blocked at minute 24.45. Thank you."

"Hi, The last version we installed is the one released in September 2019 (Build 3.7.20003.0). Now we will try to install the last Decembe..."

"Hi Leslie! I tryed the SCO in Scorm Cloud. The SCO's behavior is the same. I attach two screenshots of test. The first image contains ..."

"Hi Leslie! I attach two screenshots. The first image contains requests when SCOes start. The second image contains requests when the sl..."

"Hi Leslie, thanks for you reply. We would like to disable the seek of the entire SCO and the seek of a single video. We read the guide ..."

"Thank you. I uploaded ".story" file by the link."

"Hello Emily, I'm one of the Software Engineer who are developing the LMS. I'm also the SCO creator, using  Articulate Storyline. We have ..."

"Hello, we have not yet solved the problem about answer tracking in quiz sections. We added logs to track all SCO calls to the LMS. We'v..."

"Hello Emily, thank you for your reply. We're using a single SCO, composed by question slides and videos, we usually have 4 videos and 10..."