"Hi, Crystal. If you can provide some suggestions for troubleshooting, this would be very helpful as our customers are still experiencing ..."

"I see from this issue https://community.articulate.com/discussions/rise-360/rise-video-embeds that the video should be in the export..."

"Hi Crystal, Why would that have affected a course that was already exported? Are the video's stores on your server rather than in t..."

"Hi Crystal Thank you for getting back to me. Below are answers to your questions: - so far the platform is not widely used so I don..."

"Hello I have a user who purchased a course from us experiencing an error "The media could not be loaded, either because the server or net..."

"Hello We have been waiting (6 months!) very patiently for a fix.  Please provide an update.  It affects our live courses and we need to ..."

"Any update on this fix?"

"Adding myself into the conversation so I will be notified when this issue is fixed"

"Thank you very much for the update Ashley.  I appreciate it very much."

"Hi Ashley, I think what most of us are wanting is a general idea as to when this will be available.  It makes a big difference to our wo..."

"I will look into her solution for sure.  Glad to hear it is in progress!"

"This is a feature that we 100% need.  Do you know if we can expect to have it by summer?  This directly affects how my current courses ar..."