"If I upgrade from Studio 09 to '13 and then find that I prefer 09 can I downgrade again and get a refund?"

"Thank you for clarifying Christine."

"Thanks Christine, but I have received a different response from the support team who advise: It is currently not possible to insert Quiz..."

"By the way my  FTP application to upload files as binary. And the presentation.xml and playerproperties.xml files are uploaded."

"Thanks for your reply, Peter. But FTPing from Articulate did not resolve the problem. Please advise..."

"They are all being published to the same place and with equally short directory paths."

"Many thanks Phil. I tried that and works for some presentations but not all. When I look at the project files the unplayable presentation..."

"Hi David. Yes - the file was too large. One of the support team has now contacted me and I will send it to them. Again, many thanks for y..."

"Many thanks, David. I have emailed the package to you."

"Thanks David. I can package the files. But who do I then send them to?"

"Many thanks for your response, David. How do I post my project? I contacted support@articulate. They sent me a link saying that I should ..."

"Phil and Bruce. Thank you very much for your advice. I sent a question to "support@articulate.com". They sent me a response with the same..."

"Thanks to you both - Adrian and David -  for taking the trouble to reply. BF."

"Sorry. I meant: Is it possible to search the forum for information by product ? When I search for stuff about storyline I get stuff about..."