When I try to sync my animations to the audio in Studio '13 my animations does not appear. Also they are not visible as pull handles on the audio. However, when I preview my slide I can see them. What am I missing?
Thanks for letting us know you have downloaded update 1 for Studio 13. If you're not able to use the Articulate ribbon, you'll want to review the following troubleshooting guides:
So i uninstalled the update 1 as it was not the source of my problem... at the future I will try the update one more time and i'll keep you in touch !!!!
Thanks Marco for the update and I'm glad that Support was able to determine that it was connected to your language setting. Even if Update 1 was not connected to your situation, there were some other fixes included in there that may help you.
9 Replies
Hi Adene,
Following the directions in this tutorial, when you click on "Next animation" nothing happens? If you'd like to package your Presenter files and share them with us here we'll be happy to test it and see if we can confirm what is happening.
Hi
I've nearly the same problem with studio 13. When I click on the preview button, the audio is not synchronized with animations.
Thanks for your help.
Hi Marco and welcome to Heroes!
I don't see where Adene submitted her files to us to test, so if you'd like to share them with us, you'll first want to create a Presenter package and then submit to us here.
Hi Asley
Thanks for your answer. I submitted all the information to the place you have indicated to me.
Hope this will help you to solve the problem.
Bye !
Hi Ashley,
Sorry that I have not responded soon. I was on leave I think I sorted my own problem... but thank you for coming back to me!
Cheers,
Adene
Hi Adene
Can you describe the way that you solve your problem please ?
I have installed the articulate 13 update 1 and now the articulate addin didn't respond to click in powerpoint.
So I'm completely out of solution !
Thanks four your answer
Marco
Hi Marco,
Thanks for letting us know you have downloaded update 1 for Studio 13. If you're not able to use the Articulate ribbon, you'll want to review the following troubleshooting guides:
If the Articulate ribbon isn't working
If the Articulate Tab is missing
Hi Ashley,
The support has given me the solution and it works fine :
"I believe this may be related to your Regional Language Settings when using a non-English Windows system. See this article for more information and a solution: http://www.articulate.com/support/presenter-13/animations-annotations-and-the-audio-editor-dont-work-as-expected-in-non-english-windows-environment "
So i uninstalled the update 1 as it was not the source of my problem... at the future I will try the update one more time and i'll keep you in touch !!!!
Thank youvery much for your help !
Have a nice day ! Marco
Thanks Marco for the update and I'm glad that Support was able to determine that it was connected to your language setting. Even if Update 1 was not connected to your situation, there were some other fixes included in there that may help you.
Hope you have a great day as well!
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