Error - "not a supported audio file"

I did a little experiment, and I can not import any saved audio into any other presentations either.  Hmmm.

Hi Heidi!

Be sure that you are working on your local drive only - software, files used, files, etc. A simple repair may fix the problem.

Hi Leslie,

Thank you for the reply.  I have all the files on our local drive, and I tried the repair by reinstalling and rebooting my computer.  I retried the audio, and am still getting the same error message. 

Hi Heidi!

Are you importing audio as shown in this tutorial?

You may also want to check out the helpful tips in this article to see if any of this applies to your situation.

Are you able to insert the audio into a new presentation? Have you tried other audio?

Hi Leslie,

I am doing the exact steps as outlined in the tutorial.  I have tried new blank presentations, previously imported audio, audio from other presentations, everything and I am still getting the error. 
I even went back to a presentation that I recently published, exported the audio onto the local drive, and tried to re-import it and got the error that it is not a supported audio file. 

Thank you for your help! 

I would check the filename s=does not have any special characters, I have had issues where I have special characters that storyline will not support

Thank you Phil,

I checked and they do not have any special charachters unless a - is considered a special charachter, but the filename was exactly how it was exported. 

Hi Heidi,

Sorry for popping in, but I wanted to share some information. Yes, a dash "-" is considered a special character. I would try removing that and any spaces, if possible, to make sure that's not causing the issue.

• Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Let us know how it goes! :)

Thank you Christine,
I renamed the audio files, got rid of all spaces and dashes.  I still got the error.  BUT, I decided to move the audio files to a different folder on my local drive, that seemed to do the trick.  I am confused as to why that worked, the Audio folder I had was already on my local drive.  Ahhh, who knows, I'm just glad it worked.

Thank you everyone!

Awesome! Glad to hear that, Heidi! :)