Error - "not a supported audio file"

I am trying to import audio into a presentation.  I've used this audio numerous times, as it is our template.  If I go out to the files and open them, the audio plays, no issue.  When I Browse for the audio and try to insert it, I get the error below that it is not a supported audio file.  I haven't moved the audio files, or changed them in anyway.  I just imported them yesterday into a different presentation.  Please advise.  Thank you!

10 Replies
Heidi Wagner

Hi Leslie,

I am doing the exact steps as outlined in the tutorial.  I have tried new blank presentations, previously imported audio, audio from other presentations, everything and I am still getting the error. 
I even went back to a presentation that I recently published, exported the audio onto the local drive, and tried to re-import it and got the error that it is not a supported audio file. 

Thank you for your help! 

Christine Hendrickson

Hi Heidi,

Sorry for popping in, but I wanted to share some information. Yes, a dash "-" is considered a special character. I would try removing that and any spaces, if possible, to make sure that's not causing the issue.

  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Let us know how it goes! :)

Heidi Wagner

Thank you Christine,
I renamed the audio files, got rid of all spaces and dashes.  I still got the error.  BUT, I decided to move the audio files to a different folder on my local drive, that seemed to do the trick.  I am confused as to why that worked, the Audio folder I had was already on my local drive.  Ahhh, who knows, I'm just glad it worked.

Thank you everyone!