Any idea why Presenter Studio360, while publishing, hangs when it is cleaning up temporary files? I had this issue with another course and submitted it to Articulate Support. This particular project was published earlier without an issue. Articulate 360 updated and now the project will not publish.
Using Windows 10, PowerPoint 2016, Articulate Studio 360
This seems to be an issue with the individual file, I have published another file without it hanging up. If a staff member can take a look at the attached file and help me determine where the issue is at that would be great.
I went through the file and found corrupted slides that were interrupting the publish! I'm going to list out those slides here:
Slide 11: Scenario
Slide 21, 31, 40, 52, 64 : Presentation
Slide 72: Friendly Reminder
The commonality between the Presentation and Friendly Reminder slide is the orange shading. Once I removed these slides, the presentation published without an error message or lagging.
To chime in here - I was experiencing this similar issue, and was able to fix when converting Smart Art to Shapes. Was able to publish to Articulate review after about 6 previously failed attempts.
I can also confirm that converting Smart Art to Shapes made it possible for me to publish a presentation that was having this this issue. Thanks Fazzi Associates! The author of the PowerPoint had used Smart Art quite frequently.
I was happy to see others had had this issue of hangup after "cleaning up temporary files" in Articulate 360 (misery loves company, after all!). I tried some of the suggestions here with some success, but my issue appears to have a different origin.
Removing the NOTES section alone did not work, though I was willing to do so, as I had CC for the slides.
Then I decided to publish it without the MENU or NOTES - because I was under a deadline - but before doing so, I noticed that the SCORM identifier had spaces in the title. I removed the spaces in the SCORM Identifier (see screenshot below), removed the MENU and NOTES, and published - it worked!
Feeling encouraged, I added the NOTES and MENU back in (by checking the boxes under Player Properties), and, keeping the new no-space-SCORM identifier, it published again without a problem.
Fluke? Perhaps my computer was feeling under the weather? At any rate, it worked.
See screenshot (I removed some identifying information).
Thank you for sharing this update, Designs Online! I'm glad to hear that the suggestions in this thread helped and that you were able to find a solution.
Articulate is hanging up on cleaning up internet files....this is articulate try license, as i figure to upgrade from presenter 13, as i was having error messages with publishing there also. Now i am on Presenter 360, with no luck. any advise
So sorry to hear you're getting stuck during publish.
Is this happening with any Presenter file?
Are you comfortable with sharing your Articulate Package with us for testing? That way, we could try to publish the course and let you know how it goes! If that works, please use this private upload link.
This post is ancient, but the problem persists to this day with Articulate Studio PResenter 360, as of version 8.26.x. I am happy to report I was able to solve this issue in my particular case.
I have a 140 slide presentation including 10 Quizmaker integrated exams, audio narration, and animated bullets throughout. Recently, one of my stand-by courses that I've successfully published for years suddenly stopped publishing due to freezing at "Cleaning up temporary files."
After doing all of the normal recommended reset and reinstall steps for "unesected and erratic behavior...", and after rebuilding the presentation by re-using slides and re-importing audio, I methodically started tearing the presentation apart to see what caused the conflict. I stripped out all of the animated bullets. Still crashes. I stripped out all of the practice exams. Still crashes. I stripped out all of the audio. Still crashes. I then rebuilt a presentation by copy-pasting content from source slides to new destination slides in a mirror PPTX file. Still crashes. I then copied the presentation to 10-slide chunks new presentations, and re-published each to find the problematic slide.
I found it! It was a slide with multiple graphic picture elements and graphic PowerPoint shapes. no animation. Just a simple slide with audio narration. I selected all of the objects, and grouped them per PowerPoint. I then saved the object as a picture, built a new slide using the picture instead of the multiple objects. I deleted the slide with multiple graphics and PPTX shapes. IT PUBLISHED!
That's 3 days of my life I will never get back.
Of course, none of this addresses the issues that remain after years of asking - that the player's search function won't work in HTML, or that audio updates, player updates, and publishing configuration updates do not save to the PPT. Old well-documented problems I've learned to work around by building new presentations.
I've found a solution that usually works when a course freezes at the "Cleaning up temporary files" step. After closing and re-opening the PowerPoint, I go to the bottom of the thumbnails. There will be one or more thumbnails that duplicate slides in the course. Usually, it is missing text or images, but has enough content to figure out where it is placed in the course. I delete the half empty thumbnail and also delete the slide in the course. I replace the slide with one started from scratch. When I publish the course again, it no longer freezes and completes the publishing process. I completely agree with you on the other lingering problems that have been there for years.
im having a hard time understanding what you mean, could you send a screenshot so i can follow your explanation? having the same publish freeze issue... thanks.
Bobby, Slide 33 appears at the bottom of the thumbnails in the PowerPoint file. It is missing text and has a different background. This indicates that there is a problem with slide 30. To correct the problem, create a new slide 30 from scratch and then delete slide 33 and the old slide 30. When I've taken these steps, the course no longer hangs on the Cleaning Up Temporary Files step.
I am currently having this issue with a major project, and we've been experiencing this problem for years now and it's very frustrating. In almost every case, the PowerPoint files that are exhibiting problems with publishing through Presenter have Smart Art in them. If you're not testing this issue with Smart Art, that may be why you aren't able to replicate the issue.
The issue is resolved. We found that those files were added as Engage Interaction instead of adding in the Player Tab section.
Regards,
Shalaka Mandlekar.
I wasn't talking about your issue, I was talking about the main issue of this thread, "hangs on cleaning up temporary files." I have this issue on almost all PowerPoint files that include a large amount (or sometimes just a small amount) of Smart Art. The common thread for all of the files we work on that fail to publish is Smart Art. If Articulate isn't testing Presenter problems with Smart Art in the PowerPoint, they're probably never going to replicate the problem.
To help clarify, it looks like Shalaka was jumping back into this community forum to share the results of what issue they were running into and not directly replying to your message.
Smart Art in a Presenter course should remain and not cause a file to hang during publication. I ran a quick test here and found no issues when publishing to Review 360.
I've tried many of the "solutions" posted in this forum but the presentation is still hanging on publish. Had a team member try it on a different machine - same issue. I've opened support ticket number 03166623 and Sheila is reviewing the Presenter Package I sent her.
70 Replies
This seems to be an issue with the individual file, I have published another file without it hanging up. If a staff member can take a look at the attached file and help me determine where the issue is at that would be great.
This post was removed by a moderator
Hi Michael!
I'm happy to take a look at the file!
I went through the file and found corrupted slides that were interrupting the publish! I'm going to list out those slides here:
Slide 11: Scenario
Slide 21, 31, 40, 52, 64 : Presentation
Slide 72: Friendly Reminder
The commonality between the Presentation and Friendly Reminder slide is the orange shading. Once I removed these slides, the presentation published without an error message or lagging.
To chime in here - I was experiencing this similar issue, and was able to fix when converting Smart Art to Shapes. Was able to publish to Articulate review after about 6 previously failed attempts.
I can also confirm that converting Smart Art to Shapes made it possible for me to publish a presentation that was having this this issue. Thanks Fazzi Associates! The author of the PowerPoint had used Smart Art quite frequently.
Hello all,
I was happy to see others had had this issue of hangup after "cleaning up temporary files" in Articulate 360 (misery loves company, after all!). I tried some of the suggestions here with some success, but my issue appears to have a different origin.
Removing the NOTES section alone did not work, though I was willing to do so, as I had CC for the slides.
Then I decided to publish it without the MENU or NOTES - because I was under a deadline - but before doing so, I noticed that the SCORM identifier had spaces in the title. I removed the spaces in the SCORM Identifier (see screenshot below), removed the MENU and NOTES, and published - it worked!
Feeling encouraged, I added the NOTES and MENU back in (by checking the boxes under Player Properties), and, keeping the new no-space-SCORM identifier, it published again without a problem.
Fluke? Perhaps my computer was feeling under the weather? At any rate, it worked.
See screenshot (I removed some identifying information).
Stay well, all.
Thank you for sharing this update, Designs Online! I'm glad to hear that the suggestions in this thread helped and that you were able to find a solution.
Articulate is hanging up on cleaning up internet files....this is articulate try license, as i figure to upgrade from presenter 13, as i was having error messages with publishing there also. Now i am on Presenter 360, with no luck. any advise
Hi Mohammad,
So sorry to hear you're getting stuck during publish.
This was the issue for me as well...after I removed "Search" as option it worked! (finally)
Hello All,
This post is ancient, but the problem persists to this day with Articulate Studio PResenter 360, as of version 8.26.x. I am happy to report I was able to solve this issue in my particular case.
I have a 140 slide presentation including 10 Quizmaker integrated exams, audio narration, and animated bullets throughout. Recently, one of my stand-by courses that I've successfully published for years suddenly stopped publishing due to freezing at "Cleaning up temporary files."
After doing all of the normal recommended reset and reinstall steps for "unesected and erratic behavior...", and after rebuilding the presentation by re-using slides and re-importing audio, I methodically started tearing the presentation apart to see what caused the conflict. I stripped out all of the animated bullets. Still crashes. I stripped out all of the practice exams. Still crashes. I stripped out all of the audio. Still crashes. I then rebuilt a presentation by copy-pasting content from source slides to new destination slides in a mirror PPTX file. Still crashes. I then copied the presentation to 10-slide chunks new presentations, and re-published each to find the problematic slide.
I found it! It was a slide with multiple graphic picture elements and graphic PowerPoint shapes. no animation. Just a simple slide with audio narration. I selected all of the objects, and grouped them per PowerPoint. I then saved the object as a picture, built a new slide using the picture instead of the multiple objects. I deleted the slide with multiple graphics and PPTX shapes. IT PUBLISHED!
That's 3 days of my life I will never get back.
Of course, none of this addresses the issues that remain after years of asking - that the player's search function won't work in HTML, or that audio updates, player updates, and publishing configuration updates do not save to the PPT. Old well-documented problems I've learned to work around by building new presentations.
I've found a solution that usually works when a course freezes at the "Cleaning up temporary files" step. After closing and re-opening the PowerPoint, I go to the bottom of the thumbnails. There will be one or more thumbnails that duplicate slides in the course. Usually, it is missing text or images, but has enough content to figure out where it is placed in the course. I delete the half empty thumbnail and also delete the slide in the course. I replace the slide with one started from scratch. When I publish the course again, it no longer freezes and completes the publishing process. I completely agree with you on the other lingering problems that have been there for years.
im having a hard time understanding what you mean, could you send a screenshot so i can follow your explanation? having the same publish freeze issue... thanks.
Bobby, Slide 33 appears at the bottom of the thumbnails in the PowerPoint file. It is missing text and has a different background. This indicates that there is a problem with slide 30. To correct the problem, create a new slide 30 from scratch and then delete slide 33 and the old slide 30. When I've taken these steps, the course no longer hangs on the Cleaning Up Temporary Files step.
This post was removed by the author
Hello,
Not able to move Exit button to Right side, in Articulate studio 360.
Hello Aarna!
It looks like you're trying to move the Exit button in the Player! You can do this by moving the Exit player tab up/down on the Player Tab list.
I've recorded a quick demo showing you how to make these changes. Here's the link.
HI Lauren,
There are 3 buttons on the player tab. The sequence should be as follows:
COMO NAVEGAR | AGRADECIMENTOS | SAÍDA
We have arranged the sequence as mentioned above in player settings. However when we publish the Presenter file, the sequence changes as follows:
SAÍDA | COMO NAVEGAR | AGRADECIMENTOS
We tried out on different machines but the issue persist. Kindly advise.
Thanks and regards,
Shalaka
I am currently having this issue with a major project, and we've been experiencing this problem for years now and it's very frustrating. In almost every case, the PowerPoint files that are exhibiting problems with publishing through Presenter have Smart Art in them. If you're not testing this issue with Smart Art, that may be why you aren't able to replicate the issue.
Hi,
The issue is resolved. We found that those files were added as Engage Interaction instead of adding in the Player Tab section.
Regards,
Shalaka Mandlekar.
I wasn't talking about your issue, I was talking about the main issue of this thread, "hangs on cleaning up temporary files." I have this issue on almost all PowerPoint files that include a large amount (or sometimes just a small amount) of Smart Art. The common thread for all of the files we work on that fail to publish is Smart Art. If Articulate isn't testing Presenter problems with Smart Art in the PowerPoint, they're probably never going to replicate the problem.
Hi Tom,
To help clarify, it looks like Shalaka was jumping back into this community forum to share the results of what issue they were running into and not directly replying to your message.
Smart Art in a Presenter course should remain and not cause a file to hang during publication. I ran a quick test here and found no issues when publishing to Review 360.
If you're able to, please share your files with our support team to take a closer look and see why this is happening!
I've tried many of the "solutions" posted in this forum but the presentation is still hanging on publish. Had a team member try it on a different machine - same issue. I've opened support ticket number 03166623 and Sheila is reviewing the Presenter Package I sent her.