Help! Presenter crashes in the middle of publishing!

Aug 23, 2012

Debra Hargrove
By Debra Hargrove

Help, please! I've been trying to publish a 27 slilde presentation and it keeps crashing halfway through. I thought it was the engage or quizmaker slides, so I deleted them and inserted them. Nothing is working and I'm about to pull my hair out! Here's the error. Can anyone help?

Problem signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             AP6.exe

  Application Version:                           6.0.0.714

  Application Timestamp:                     4d6d3dc7

  Fault Module Name:                          ntdll.dll

  Fault Module Version:                        6.1.7600.16559

  Fault Module Timestamp:                  4ba9b29c

  Exception Code:                                  c0000005

  Exception Offset:                                00032d32

  OS Version:                                          6.1.7600.2.0.0.256.48

  Locale ID:                                             1033

  Additional Information 1:                  0a9e

  Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:                  0a9e

  Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789

thanks!

3 Replies
Peter Anderson
over 11 years ago08/23/12 at 7:55 am (UTC)

Welcome to Heroes, Debra

And sorry for the trouble. If you are publishing and the publishing wizard becomes unresponsive please review the following article which outlines suggestions to resolve your issue:

http://www.articulate.com/support/presenter09/kb/?p=497

If you have a Dell or Lenovo computer, you may be experiencing a known conflict between SoundMax or Corel WinDVD and PowerPoint, which can cause the preview and publish features in Articulate Presenter to fail (in addition to recording narration, importing audio, syncing animations, and adding annotations).  SoundMax and Corel WinDVD often come pre-installed on Dell and Lenovo computers.  You will need to uninstall these programs to resolve the conflict they create with PowerPoint.  Additional information on this issue can be found here:

http://www.articulate.com/support/presenter09/kb/?p=2365

If you have Avast antivirus installed, the publishing process may not complete. For more details on this issue, please see:

http://www.articulate.com/support/presenter09/kb/?p=1182

This discussion is closed. You can start a new discussion or contact Articulate Support.