I am not able to get the articulate studio 9 trial to work.
I installed the downloaded version but when I tried to open presenter directly, I get this error:
"unable to find a version of the runtime to run this application"
IF I try to use presenter from within powerpoint, When I click on any of the buttons, nothing happens. There is no response to any of the buttons being clicked.
I would like to try out articulate studio before I decide if I want to buy. Please help me get the trial version working.
I see that you are working with Sid Apolinario on this problem (via Articulate Support Case Number 00342690, for my reference), and I see that Sid emailed you some specific suggestions earlier today.
Once you've attempted Sid's recommendations, please be sure to reply to him and let him know how it went. I will continue to follow your Support Case as well. Thanks!
Although you are welcome to post most anything you like to our Forums, it's probably best to have only one Engineer focused on your Support Case at a time. Thanks!
3 Replies
Good Afternoon Murali, and welcome to Heroes!
I see that you are working with Sid Apolinario on this problem (via Articulate Support Case Number 00342690, for my reference), and I see that Sid emailed you some specific suggestions earlier today.
Once you've attempted Sid's recommendations, please be sure to reply to him and let him know how it went. I will continue to follow your Support Case as well. Thanks!
Thanks. I just replied to him (email).
Should I post the reply here (as well)?
Good Morning, Murali.
Although you are welcome to post most anything you like to our Forums, it's probably best to have only one Engineer focused on your Support Case at a time. Thanks!
This discussion is closed. You can start a new discussion or contact Articulate Support.