IE11 - Resume feature not working

Hi, Jill -- So sorry to hear of your troubles, and it looks like a somewhat similar issue was shared over here in this post. I cannot say that I have heard others reporting that resume is not working correctly for them with IE11, so may I ask if you are finding the same behavior when you test your course via the SCORM Cloud in IE11? 

Thanks so much Christie, I will give that a go.

Hi Christie,

I have uploaded the course to SCORM cloud and it works perfectly. We have approached our vendor regarding increasing the data value size. The vendor has come back and said it will not make a difference to the resume function. The vendor has done some testing in Google Chrome and can not replicate the resume issue. It appears only to be an IE11 issue.

Our vendor has suggested disabling the resume feature on the player template, engage encounters and quiz slides. Unfortunately this is not an option as we have 70++ course that we would need to do this for. Also our courses are clinical course and staff do not always have the opportunity to finish a course in a single siting, so the resume feature is very important.

It there another work around for this issue? Where to now??

Many thanks

Hi, Jill -- Thanks for your reply, and as you mentioned that your course is working properly when tested in the SCORM Cloud, am I to understand that the only time it is not working is when you access it within your LMS via IE11? 

Hi Christie, 

That is correct, the only time the resume function does not work is when the course is launched from our LMS using IE11. 

Cheers

Jill 

Hi, Jill -- Thank you for the confirmation, and typically when a course functions properly within the SCORM Cloud in any given environment (IE, Chrome, FireFox, etc.), but not within your LMS, that tends to indicate that the issue lies not with the course itself, but with how it is functioning within the LMS platform. Please see this section on How to Troubleshoot Your LMS with SCORM Cloud, and you may want to consider revisiting this matter with your LMS. 

And just so you have it handy to take a look at other options for Viewing Content as seen below, here is a link to our System Requirements:

Viewing Content

Content Format

Thanks so much for all your help Christie. I have contacted our LMS vendor to discuss further. 

Sounds great, Jill, and please feel free to stop back in to share any additional information or details you receive, as it could help others in the future! :)