Mobile App Deployment

Aug 28, 2014

Matt Mayer
By Matt Mayer

Our company has issued iPads to all of our pilots, and we are currently publishing for Mobile App Deployment to fully utilize the iPad initiative.

We are however struggling with the Articulate Studio '13 product to natively run in offline mode flawlessly.

We are noticing that when publishing in SCORM 1.2 HTML 5, which all LMS platforms support for offline learning, we are running into a consistent issue across a range of LMS platforms.

On Saba's, Cornerstone's and on SumTotal's Mobile App our Articulate Published modules are not running properly.

The modules load, however it seems that the narration/ audio never seems to load. The module in turn consistently tries to load the audio, which it never does, thus forcing each slide to endlessly loop.

We are using Studio '13 Update 3.

I know that we initially tested in Studio '13 Update 1, whereby we publishing to HTML 5, Articulate App and Offline learning, as in Update 1, there was a flaw where the Articulate App was never prompted to launch, thus we were able to utilize all the great settings enable in this mode, which enabled us to successfully launch a module in offline learning without any of the above issues.

Has anyone experienced this too? And were they able to over come this?

Does Articulate plan to update their publishing settings to extending the offline learning function outside of their own App?

If you select to publish to HTML 5, Articulate App/ Offline Learning, everytime to launch the module in your LMS's App the module will force to open the Articulate App and because you have not uploaded the content into Articulate the module will not load.

10 Replies
Leslie McKerchie
over 9 years ago08/28/14 at 12:23 pm (UTC)

Hi Matt!

You can check out our system requirements here, but viewing support is currently:

Flash:

Flash Player 10 or later, and one of the following browsers:

  • Windows: Internet Explorer 6 and later, Firefox 1.x and later, Google Chrome, Opera 9.5 and later
  • Mac: Safari 3 and later, Firefox 1.x and later, Google Chrome
  • Linux: Firefox 1.x and later

HTML5:

  • Google Chrome 29 or later on Windows or Mac
  • Safari 6.0.5 or later on Mac
  • Mobile Safari in Apple iOS 6.0 or later on iPad/iPhone

Apple iOS: Articulate Mobile Player version 2.12 or later in Apple iOS 6.0 or later on iPad

As far as Articulate plans, I do not have any information to provide, but you are always welcome to submit your feature requests here.

Matt Mayer
over 9 years ago08/29/14 at 6:59 am (UTC)

I have re-upload a new version published using Articulate Studio '13 Update 1. You can clearly see that the modules functions as authored, where as when publishing using Update 3, the module does not function as authored.

Articulate Studio '13 Update 1

http://acfltops.ca/MEDIA/MobileApp-Error-Update1.MOV

Articulate Studio '13 Update 3

http://acfltops.ca/MEDIA/MobileApp-Error-Update3.MOV

Matt Mayer
over 9 years ago08/29/14 at 7:07 am (UTC)

Further to this, we are fully within the technical requirements as you have mentioned above; we are deploying for iPad Safari iOS7+.

And to further reiterate my point above.

We have been testing Articulates content on some of the major LMS players worldwide: SumTotal, Saba, Cornerstone, ExpertusOne and Net Dimensions to name a few and we are experiencing the same issues on all platforms.

Thus I just want to clarify that what we are experiencing is a 'normal' behaviour due to Articulate limitations and to have this issue rectified we would have to create a 'feature request'?

Justin Grenier
over 9 years ago08/29/14 at 8:16 am (UTC)

Good Morning, Matt.

Please correct me if I'm wrong, but the videos you provided do not appear to show you launching your course in Mobile Safari on the iPad. It seems to me that you may be launching your course in one of the third-party Apps that you mentioned above.

To reiterate: At this time, there are two (and only two) supported environments for viewing content on an iPad:

  1. In Mobile Safari
  2. In the Articulate Mobile Player

Right now, we do not support playback of Storyline content in third-party iPad Apps.

This discussion is closed. You can start a new discussion or contact Articulate Support.