Playlists and Presenters
Sep 19, 2020
I had to reinstall Windows, Microsoft Office, and Articulate 360 in order to resolve some nagging performance issues with Studio 360.
I uninstalled all of Articulate and Office before reinstalling Windows 10, and I chose the option to retain my data files.
While I was eventually successful in solving my performance issues, I have lost Presenter Bios and Playlists. It looks to me like they are stored in the PPTA files for previous work, because I can see them there.
But I can't see them when I open a new project.
What's the procedure for recovering Playlist and Presenter Bios so I can use them in new project files?
1 Reply
Hi Dave,
Thanks for reaching out and sharing what you are experiencing.
I can see that you've contacted our support team as well and it looks like Mark is already taking a look, so you should be hearing from someone soon.
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