Presenter Ribbon Not Working

Hi Maggie, welcome to Heroes!

Can you give the steps in this article a shot and let us know if that does the trick? Here's a screencast of the process, as well:

All items are enabled within PowerPoint (2010 32-bit).  I've tried uninstalling and reinstalling the product.  I cannot activate, because when I click a button in the toolbar (any button), nothing happens.  The button get highlighted as I move my mouse over it and I can see it depress when I click, but then nothing.

Sorry for the trouble, Maggie. I'd recommend contacting our support team. They'll be able to get you up and running quickly. Thanks!

Thanks.  I've already submitted a support ticket, but haven't hear back yet.

Hi Maggie,

It looks like we did receive your case and your dedicated coach responded with the solution I suggested above. If that solution isn't working, can you see if the case email was sent to your junk folder, by chance? You can reply to that email if you need more assistance. If you can't locate the email, please feel free to PM me an email address that can receive mail from support@articulate.com. Thanks!

I received the email and followed the instructions.  We've tried the following:

• Uninstalled/reinstalled with administrative privledges
• We double-checked that the add-in is enabled (it is).
• We checked the 'trust access to the VBA project object model' box under the Trust Center macro settings
• We made sure that VBA for applications was installed in Microsoft Office

The Articulate ribbon is still unresponsive.  Any other suggestions?

Hey Maggie,

Thanks for the updates, and really sorry about the ongoing trouble. I see Jayem is working with you on this case, and I'll continue to follow it myself. Let us know if his latest troubleshooting step of reinstalling Microsoft Office clears up the issue. 

Hi again, Maggie. Just wanted to let you know that your case has been escalated to our senior support team, and they will be contacting you shortly. Thanks for your continued patience. 

i have the same issue :(

please advise

Welcome to Heroes, Noor!

If the steps in this article don't resolve the issue with the inactive menu items, please submit a case to our support team so they can gather more information from you and help you troubleshoot. Thanks!

Followed the instructions in the video and it worked for me.  Thanks for the help.

Still no dice for me.

Glad to hear it @Doris! And welcome to Heroes

@Maggie - Were you able to gain administrative privileges from your IT team? If so, please follow-up with your case manager and they'll be able to continue with the troubleshooting process. Thanks for your patience. 

I had the exact same problem and similarly tried everything Maggie tried to no avail. I've solved it now though so wondered if same steps would solve other's problems...

I'm in PowerPoint 2007 (so YMMV if using 2010). Had several problems with PowerPoint addins (not just Articulate - also in-house addins) causing PowerPoint to crash so presume it stemmed from this.

Under Add-ins menu (PowerPoint options > Add-Ins), both Articulate Presenter Communicator and Articulate Presenter Ribbon Add-Ins appreared as active. However if you go to Manage: Disabled Items and click Go, I had "Addin: articulate (articulate.ppa)" showing as disabled. Re-enabling this made all ribbon buttons work again. Hope this saves someone else some time as it's a really frustrating issue!

Thanks for sharing that, Andrew! Really appreciate it! And welcome to Heroes

I just experienced the same problem. Working along like any other day and then BAM! The Presenter add-in was gone. Thank you Andrew. It worked.

I am facing the same, and been working with the support team for a week, still no luck, i keep receiving the message after enabling all the add ins that PPT could not open the VB for applications project in presenter.

i did a zillion fresh installations, and VBA is already installed.

this really frustrating :(

This issue came down to my company's network security settings.  IT was on the phone with Articulate support for over an hour, trying everything I'd already tried.  The final solution was to give me different security settings.  The same issue happened with Storyline.  Both products are now working for me.

Hi Maggie,

if that's the case, i will try articulate on my personal laptop, hope this will solve it, although, nothing changed regarding security settings recently.

Thanks

Please let us know how it goes on your personal laptop, Emad. 

Thanks!

it worked on my personal laptop, hopr i can solve ot on my main laptop.

I have walked through everything that is recommended in this thread, but am still having the exact same problem as Maggie. How I have the Studio 2013 installed, Articulate 1 and 2. The problem only exists with Presenter.

How should I proceed in addressing this issue?

Thanks,

Chadi

Hi Chadi!

I just responded to a similar post here.