I published a project in Presenter '09 that runs great on its own. However, when we try to launch it from our Saba Enterprise 5.5 SP2 LMS, the player launches but it stops at that point - no content appears.
Saba has been contacted, which sent us some changes to make to our Presenter template settings. I made the changes and republished, but it made no difference.
How did you publish the course - to LMS? Have a look at this article to see if you catch anything that might be preventing the course from playing. I'd also be curious to know the settings your LMS team suggested you change...
I've forwarded the troubleshooting link to our LMS admin. Between that and talking with the people at Saba, hopefully we'll get this figured out quickly.
The people from Saba had us make sure the Player Templates > Player Controls > Miscellaneous > "Prompt to resume on presentation restart" and "When running in LMS, ignore Flash cookie" settings were checked. Also that the Player Templates > Other > Browser size was set to "Display at user's current browser size", the Presentation size is "Scale presentation to fill browser window", and "Launch presentation in new window (creates launch page)" is unchecked.
Have you had a chance to run the course through SCORM Cloud as suggested in this article? That will help us determine if the issue lies with the content or with the LMS...
9 Replies
Hi Gerry!
How did you publish the course - to LMS? Have a look at this article to see if you catch anything that might be preventing the course from playing. I'd also be curious to know the settings your LMS team suggested you change...
Thank you very much for the helpful reply, Peter.
I've forwarded the troubleshooting link to our LMS admin. Between that and talking with the people at Saba, hopefully we'll get this figured out quickly.
The people from Saba had us make sure the Player Templates > Player Controls > Miscellaneous > "Prompt to resume on presentation restart" and "When running in LMS, ignore Flash cookie" settings were checked. Also that the Player Templates > Other > Browser size was set to "Display at user's current browser size", the Presentation size is "Scale presentation to fill browser window", and "Launch presentation in new window (creates launch page)" is unchecked.
Thanks again,
Gerry
Sounds good, Gerry
Keep us posted, and good luck!
Hi!
Also have issue publishing in Saba.
Screen from client:
on starting
then
Set the same configuration as Gerry said, but nothing's changed.
Pls, help!
Hey Maxim,
Have you had a chance to run the course through SCORM Cloud as suggested in this article? That will help us determine if the issue lies with the content or with the LMS...
Peter, thanks for quick response!
Run through SCORM Cloud. It works.
Link to debug log: http://cloud.scorm.com/sc/guest/ViewDebugLog?logId=0009fac3-f4ce-44f4-a9e3-1deb2d138c92&courseTitle=Modern+Philips+TV+Technologies
As I understand the issue is in client's LMS, right?
Yeah, it does sound like it's probably something that needs to be addressed on the LMS side. Have you had a chance to communicate with them yet?
IT WORKS. Published in SCORM v.3 (before SCORM v2), and they say OK.
But I think the issue was not only in SCORM version
Peter, Thanks for support.
Nice! Glad to hear it, Maxim
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