30 Replies
Leslie McKerchie

Thanks for clarifying Karen. Sounds like you may have some corruption if you are only having difficulty with one file.

You may be able to resolve PowerPoint file corruption in this manner:

  1. Open a new, blank presentation in PowerPoint.
  2. Go to the Home tab, click the drop-down arrow beside New Slide, and choose Reuse Slides.
  3. In the Reuse Slides panel, click the Browse button and choose Browse File.
  4. Browse to your original PowerPoint file and click Open.
  5. At the bottom of the Reuse Slides panel, mark the box to Keep source formatting.
  6. Right-click the first slide in the Reuse Slides panel and select Insert All Slides.
  7. Save the new presentation and republish.

Note: Articulate resources, such as audio and video, will need to be inserted again into the new presentation. You may need to export the narration from your original presentation, then import it into the new presentation.

Helen Tyson

Hi Karen

To re-enable the Articulate Ribbon do the following:

  • open your PowerPoint options from the File menu
  • select Add-Ins from the left-hand side menu
  • select Disabled items from the Manage drop-down and click Go
  • select the Articulate Ribbon in the list and click Enable
  • click OK to close the PowerPoint options and restart PowerPoint

Hope that helps


Tami A


I am having an issue viewing a presentation that has been published in Articulate Presenter 13, selecting the "Publish to CD option".

I published to a local hard drive and I am able to view my presentation there.

However when I email it and follow the email instructions, I am not able to view it.

I read in the publishing instructions that one should not publish to network drives, so I am not doing that.

But it is imperative that I am able to email it, because I have no way of sharing with my supervisors to review and provide feedback.

We usually rely on our network drives for that.



Tami A

Hi Leslie,

Thanks so much, clicking on Launch _Presentation.exe worked for me. It created a Google Chrome launcher.html icon that I could click and then click "Launch" to open my presentation.

Just as an FYI though, the instructions that you sent me don't explicitly state that and when you choose the email option to 'Publish' an Articulate Presenter presentation, these are the default instructions for viewing the presentation that come with the email:


Attached is somecontent I created using a product called Articulate Presenter.

To view thiscontent:
1. Save the attachedzip file to your computer.

2. Extract (unzip) thefile.

3. Double-click thepresentation.html file.

** Powered byArticulate Presenter - http://www.articulate.com**

Following those instructions, my file would not open. Although it did in the past with another presentation - which is what puzzles me. I am thankful for your help. Now I can email the presentation to my supervisors and I will write in my own instructions so that I do the following:

3. Click on Launch_Presentation.exe

4. "Extract all" the files (clicking "Run" didn't work for me)

5. Click the Google Chrome Launcher.html icon.

6. Click the "Launch" button

Leslie McKerchie

Hi Karen!

Presenter '13 works similar to Presenter '09, and here is some documentation on that:

Presenter ’09 will publish your slide number only if the following is true:

  • You are using the default slide number folio that is included in your slide master.
  • In Header and Footer, Slide number must be selected.

If you copy and paste a folio symbol into a slide master or on a slide, the slide number will not appear in your published output. For slide numbering to publish correctly in Articulate Presenter, you must use the "Insert -> Slide Number" feature in the Master Slide of your presentation in Powerpoint. You cannot copy the tag and paste into different slides even if this will work in Powerpoint.

Lucas  Sousa

Hi Leslie!

I've been facing some problems publishing and previewing the files.
Once I published, I can't preview it, and once I publish it online, I can visualize the file in Chrome and IE. With Firefox, I can see it in the older versions (29.0, 30.0) but my Firefox is the updated version (31.0) and it's not working. Do you know if there is any incompatibility between Presenter13 and Firefox 31.0? And I haven't updated my Articulate yet to version3.

Could you help me with that?