We use a program to record calls in a call center (generates an AVI file) and I am often asked to convert these files to a format that can be played in training classes. I use Video Encoder to convert the files to flash but this time I am getting an error, "video could not be published because it is not a vaild video file."
I can open the file and start the conversion process, but when it is almost done, that is when I get this error. I attached my conversion settiings. Again, this has worked in the past.
Any ideas on why I am getting this error and/or what I can try to fix it? Thank you!!
Depending on your organization's network policies, it is possible for the Desktop folder to be mapped to a server location rather than your C: drive. If you are unsure whether or not this is the case, it is best to not convert from a file on the Desktop. Thanks!
3 Replies
Good Morning, Ian.
I am seeing three common solutions for this issue:
1. Please try closing Video Encoder and installing the following codec packs:
K-Lite Codec Pack Full (accept all default installation options)
Media Player Codec Pack (deselect toolbar options during installation)
After downloading these codec packs, kindly restart your machine, then try importing the video in Articulate Video Encoder again.
2. Please be certain you are working on your local drive (this is typically your C: drive). Working on a network drive can cause erratic
behavior.
3. Please make sure this file does not reside on a drive that is heavily fragmented (WinXP/Vista/7) or short on disk space.
Please let us know if you need anything else. Thanks!
Thanks Justin. Do you think converting off the desktop would cause an issue?
Hello again, Ian.
Depending on your organization's network policies, it is possible for the Desktop folder to be mapped to a server location rather than your C: drive. If you are unsure whether or not this is the case, it is best to not convert from a file on the Desktop. Thanks!
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