I was creating a quick tutorial today and after publishing I noticed my mouse pointer wasn't in the right spot at all when viewing the video. Is this a known issue and is there a fix?
Thanks for sharing the video. I watched it throughout and saw the mouse pointer appear where I'd expect (such as when you're moving the picture around - it appeared connected to the picture, or clicking on the blur effects and it appeared there too).
Could you pinpoint a timestamp I could look at specifically where those items are disconnected? Also I view your Review link in Chrome for OS, did you view it in a different browser?
Hey Ashley, a good example is around 52 seconds. I state to click the Format tab but the mouse is over the Review tab. Right after that I go to Artistic effects but the mouse pointer is actually beside the actual button. Then when selecting blur the mouse pointer is only halfway.
I guess you might not notice as I mention what it is I am doing but if you look closely it's completely off.
Leslie, I'm running Windows 10 at 1920x1080 resolution. Could that be an issue?
Leslie!!! Awesome tip! I just tried creating a Replay video at 1600x900 and that works perfectly. It seems Replay doesn't like to play with 1920x1080 :( Feature or Bug?
Glad to hear that worked for you. The DPI setting is one that caused odd behavior in earlier versions of Storyline and Replay, and something that our team has been improving to allow for high resolution monitors. So it may be in line with the development of that feature. Since Leslie had that other thread handy, I'll use both to report it to our team and leave it in their hands to say feature or bug.
FYI, I am seeing this same issue consistently. My screen is at 1920x1080 so I'll try adjusting down to 1600x900 next time I make a video, but it really would be nice if it worked at high-res.
I'm so glad to have found this article as I was almost ready to cry yesterday when I could not work out why my screen recordings in Replay were suddenly so grainy and poor quality compared with my previous attempts. I even tried re-recording my screen in Storyline then publishing and importing the MP4 file into Replay to see if this would fix the issue - but to no avail! I haven't been using Replay for long and hadn't changed my screen resolution recently to the best of my knowledge, but after re-recording this morning it does seem to have fixed my issue - thank you!
We'll keep folks posted with any other updates on the issue where recording at a high resolution causes the mouse pointer to appear in odd/unexpected locations in Replay recording.
No update to share on this issue yet, but you should be able to see the correct mouse pointer while recording if you adjust the resolution or DPI. Do you know what it's currently set at?
After you changed the display setting did you reboot your computer (and/or Storyline)? I'd suggest taking that extra set to ensure everything is reset as needed and then try recording again.
If you find yourself stuck again, please let me know what version of Storyline, Windows, and what your DPI and resolution are.
The problem with adjusting resolution is that changes how the whole display looks ... So everything looks huge because the resolution does not match "best settings" for my display. It's an unprofessional looking workaround for me and I've had to download other screen recording software.
I don't think there is anything you can do to fix it Jacqueline other than adjust your resolution, do a test and then re-record your screens. This was the only route that worked for me...probably not the answer your want to hear of course!
Recorded something with Peek last week and noticed the mouse pointer was where it was expected. Re-recorded the same thing today with Replay only to find this issue with the mouse pointer. How is it that one piece of Articulate software gets it right, but another doesn't? I was recording the same thing, with the same device, at the same resolution. The only difference being which software I was using. I was hoping to utilise the editing features of Replay, but might have to revert to Peek and use Premiere Pro for the editing.
I agree, this is a workaround not an actual solution. AFTER recording I had to look up why things were not lined up and now have to rerecord as a result.
I know how frustrating this issue is and I wanted to let you know that we've shared the additional insights and difficulties with our team. We're continuing to investigate this issue so I'll keep you posted here.
I am having this issue every time I use Replay. My PC resolution is 1920 x 1080 and I tried reducing it to the levels in the above discussion list but then Replay was recording multiple windows. How can I get the mouse to be recorded in the correct location with the preferred resolution on my PC? Any help would be appreciated.
62 Replies
Hey Jeff!
Sorry that you ran into an issue with this. I have seen something mentioned previously here, but I did not hear back from the user.
I do like the idea that you're sharing in that recording though :)
Curious if you are utilizing a higher DPI on your machine or Windows 7 as the link above explains?
Hi Jeff,
Thanks for sharing the video. I watched it throughout and saw the mouse pointer appear where I'd expect (such as when you're moving the picture around - it appeared connected to the picture, or clicking on the blur effects and it appeared there too).
Could you pinpoint a timestamp I could look at specifically where those items are disconnected? Also I view your Review link in Chrome for OS, did you view it in a different browser?
Hey Ashley, a good example is around 52 seconds. I state to click the Format tab but the mouse is over the Review tab. Right after that I go to Artistic effects but the mouse pointer is actually beside the actual button. Then when selecting blur the mouse pointer is only halfway.
I guess you might not notice as I mention what it is I am doing but if you look closely it's completely off.
Leslie, I'm running Windows 10 at 1920x1080 resolution. Could that be an issue?
Leslie!!! Awesome tip! I just tried creating a Replay video at 1600x900 and that works perfectly. It seems Replay doesn't like to play with 1920x1080 :( Feature or Bug?
Hi Jeff,
Glad to hear that worked for you. The DPI setting is one that caused odd behavior in earlier versions of Storyline and Replay, and something that our team has been improving to allow for high resolution monitors. So it may be in line with the development of that feature. Since Leslie had that other thread handy, I'll use both to report it to our team and leave it in their hands to say feature or bug.
FYI, I am seeing this same issue consistently. My screen is at 1920x1080 so I'll try adjusting down to 1600x900 next time I make a video, but it really would be nice if it worked at high-res.
Thanks Ben, just let us know if you run into any problems with that. Hopefully Jeff's suggestion helps you. We do have this reported to our team.
I wanted to share some information on how we define bugs and how we tackle them when they occur.
Thanks, Leslie!
I'm so glad to have found this article as I was almost ready to cry yesterday when I could not work out why my screen recordings in Replay were suddenly so grainy and poor quality compared with my previous attempts. I even tried re-recording my screen in Storyline then publishing and importing the MP4 file into Replay to see if this would fix the issue - but to no avail! I haven't been using Replay for long and hadn't changed my screen resolution recently to the best of my knowledge, but after re-recording this morning it does seem to have fixed my issue - thank you!
Hey Nikki,
Thanks for reaching out! Glad that this thread was able to help you out as well.
Sounds like reducing your screen resolution was the key for you as well and you're good to go?
Hi,
Same problem here, and same solution!
Hello Olivier and welcome to E-Learning Heroes :)
Glad you were able to find a helpful thread and I appreciate you chiming in to share!
Thanks for letting us know, Olivier.
We'll keep folks posted with any other updates on the issue where recording at a high resolution causes the mouse pointer to appear in odd/unexpected locations in Replay recording.
Plus one for the same issue - any word on a development fix.
Would be nice to not have to adjust resolution etc.
Hi Paul,
No update to share on this issue yet, but you should be able to see the correct mouse pointer while recording if you adjust the resolution or DPI. Do you know what it's currently set at?
I am now having this problem. One of two things happens.
Either...
The curser is not in line with what I am doing
Then I change the display settings and the recorder doesn't stay within the boundaries I set and records a way larger screen size than is required.
Any help would be appreciated.
Hi Caty,
After you changed the display setting did you reboot your computer (and/or Storyline)? I'd suggest taking that extra set to ensure everything is reset as needed and then try recording again.
If you find yourself stuck again, please let me know what version of Storyline, Windows, and what your DPI and resolution are.
The problem with adjusting resolution is that changes how the whole display looks ... So everything looks huge because the resolution does not match "best settings" for my display. It's an unprofessional looking workaround for me and I've had to download other screen recording software.
I am very frustrated as I spent 2 hours yesterday recording a system and the mouse pointer is out of sync. Very very very annoying!!!!!
Why isn't the default set as the optimal setting?
Once recorded is there anything you can do?
I don't think there is anything you can do to fix it Jacqueline other than adjust your resolution, do a test and then re-record your screens. This was the only route that worked for me...probably not the answer your want to hear of course!
Recorded something with Peek last week and noticed the mouse pointer was where it was expected. Re-recorded the same thing today with Replay only to find this issue with the mouse pointer. How is it that one piece of Articulate software gets it right, but another doesn't? I was recording the same thing, with the same device, at the same resolution. The only difference being which software I was using. I was hoping to utilise the editing features of Replay, but might have to revert to Peek and use Premiere Pro for the editing.
I agree, this is a workaround not an actual solution. AFTER recording I had to look up why things were not lined up and now have to rerecord as a result.
Hi Reagan and Natasha,
I know how frustrating this issue is and I wanted to let you know that we've shared the additional insights and difficulties with our team. We're continuing to investigate this issue so I'll keep you posted here.
I am having this issue every time I use Replay. My PC resolution is 1920 x 1080 and I tried reducing it to the levels in the above discussion list but then Replay was recording multiple windows. How can I get the mouse to be recorded in the correct location with the preferred resolution on my PC? Any help would be appreciated.
Hi Dayle,
What did you set the resolution to? Were you able to choose only one window to be recorded?