Audio can't be heard on iPhone when in "Silent On" mode
Hi Articulate Community,
I created three courses in Storyline 360 (v3.37.21614.0) and published to SCORM. When testing on an iPhone (8 Plus, iOS 13.3.1), the audio in one of the courses acts differently than the other two:
For two of the courses, whether the iPhone is set to "Silent On" or "Silent Off", the user can hear the audio tracks through the speaker on the phone (or using earbuds) when playing the course - tested and verified in Review360, on our Saba LMS platform, and on SCORM Cloud.
However, for the third course if the iPhone is set to "Silent On" the user cannot hear the course audio through the iPhone speaker. The audio files do play but the user cannot hear the audio. BUT, in this course if the iPhone is set to "Silent On" and the user is using earbuds then they can hear the course audio.
Have tested this on our LMS (Saba), on SCORM Cloud, and on Review360 with same results. The three courses were published exactly the same so not sure why it's only happening to one course. Anyone have ideas?