Very recently switched over to Storyline 360 and I am having issues with audio playback in Chrome. For some slides, audio does not play and I need to move the seekbar back to the start of the slide to get it to work.
Publishing the exact same project using Storyline 3 causes no issues and audio plays perfectly.
Support already has one of my files where the audio stopped working, but it seems like I'm getting more and more every day. Would you like some of those?
Sorry that this is continuing to be a problem for you. We have your issue filed and looks like we have a few examples. If you'd like to share more, I'd encourage you to do so via your support case.
I have not taken a look at your reported issue since you're working with a support engineer. It appears that your issue has been reported for HTML5, not just a specific browser.
I'm going to submit a support case with one of my SL360 source files.
I've just recently had this happen in three separate published courses. All using Storyline 360. When viewed locally, audio plays fine. However, when launching from LMS or directly from a server, the first slide audio either doesn't play at all, or there is a delay. When you re-visit the first slide the audio plays correctly. I've only been able to view the HTML5 version of these courses since I do not have Flash enabled anymore. I have tested in Firefox (latest version), Chrome (latest version), IE 11, and Edge. All browsers except IE11 had the audio problem on the first slide.
I've noticed this as well lately, with sound effects not playing if you replay a slide.
We've had clients complaining about the audio not working on courses we've delivered to them, and there's nothing we can do to fix them, which isn't making anyone happy :( Here's what one of them said: "While testing the course we did not have any issues on Internet Explorer which was great. On Google Chrome though the course seemed to lag a bit with audio & graphic loading. When I would move around from slide to slide sometimes the audio would start playing then stop within a second and never come back on."
I hope this is a top priority for the Articulate tech team!
I went back to using Storyline 2. It seems like that still works. It stinks, but I can't continue to troubleshoot this issue anymore. I'll keep my eyes peeled for a Storyline 360 update though - I'll miss using the Review tool, but a working course is more important to me.
Thanks, Ashley. The last update I see on the version history was from last week, February 1st. Is this the update you are referring to? I am running Storyline 360 version v3.12.14647.0
Could you share one of your .story files here with me? I'd like to take a look at the set up and see how it's behaving. Use the Add Attachment button to upload it here.
I was having this problem as well with all of my most recent files. I updated the software this morning, and the newest update seems to have resolved the issue. Yay!
I'm having the exact same issue, it's clearly an issue with Storyline. I have multiple audio files on a slide that are triggered by a click and they do not ever play.
The .story file is over 1gb so sharing is not an option and I just downloaded the software 2 days ago. Looking at all the comments and doing a google search, this is a problem that you guys have been experiencing for a long while and apparently still haven't fixed. I submitted a support ticket yesterday and still have no reply
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Hi Leslie,
Support already has one of my files where the audio stopped working, but it seems like I'm getting more and more every day. Would you like some of those?
Hey Danielle,
Sorry that this is continuing to be a problem for you. We have your issue filed and looks like we have a few examples. If you'd like to share more, I'd encourage you to do so via your support case.
Leslie, is this only happening in Chrome for you? It's happening in all browsers for me. When I preview locally, everything works though.
Hey Megan,
I have not taken a look at your reported issue since you're working with a support engineer. It appears that your issue has been reported for HTML5, not just a specific browser.
It's neither HTML5 or browser related. It's Storyline 360 related. I am having no issues publishing HTML5 with Storyline 2.
I've reverted to using SL2 again until this issue is resolved.
Hi Leslie,
I'm going to submit a support case with one of my SL360 source files.
I've just recently had this happen in three separate published courses. All using Storyline 360. When viewed locally, audio plays fine. However, when launching from LMS or directly from a server, the first slide audio either doesn't play at all, or there is a delay. When you re-visit the first slide the audio plays correctly. I've only been able to view the HTML5 version of these courses since I do not have Flash enabled anymore. I have tested in Firefox (latest version), Chrome (latest version), IE 11, and Edge. All browsers except IE11 had the audio problem on the first slide.
I am having this issue as well in Google Chrome with SL 360. Any idea when it will get fixed? The audio plays when I reload the slide...
I've noticed this as well lately, with sound effects not playing if you replay a slide.
We've had clients complaining about the audio not working on courses we've delivered to them, and there's nothing we can do to fix them, which isn't making anyone happy :( Here's what one of them said: "While testing the course we did not have any issues on Internet Explorer which was great. On Google Chrome though the course seemed to lag a bit with audio & graphic loading. When I would move around from slide to slide sometimes the audio would start playing then stop within a second and never come back on."
I hope this is a top priority for the Articulate tech team!
Any updates on this?
I went back to using Storyline 2. It seems like that still works. It stinks, but I can't continue to troubleshoot this issue anymore. I'll keep my eyes peeled for a Storyline 360 update though - I'll miss using the Review tool, but a working course is more important to me.
Hi all,
The issue in Storyline 360 where the audio in the HTML5 output gets cut-off or does not play when the following conditions are met:
is resolved in the most recent update to Storyline 360 Update 12.
You can follow the details here to update your Storyline 360 app.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
Thanks, Ashley. The last update I see on the version history was from last week, February 1st. Is this the update you are referring to? I am running Storyline 360 version v3.12.14647.0
Yup - that's the one!
Could you share one of your .story files here with me? I'd like to take a look at the set up and see how it's behaving. Use the Add Attachment button to upload it here.
I was having this problem as well with all of my most recent files. I updated the software this morning, and the newest update seems to have resolved the issue. Yay!
Whew! Glad everything is working. I missed using Storyline 360. Thanks for the fix Articulate!
Glad to hear things are back to normal for you Heather and Megan!
I'm having the exact same issue, it's clearly an issue with Storyline. I have multiple audio files on a slide that are triggered by a click and they do not ever play.
Hi C J and welcome to E-Learning Heroes :)
Sorry to hear that you've run into an issue with this as well.
Are you using the latest update to Storyline 360 as Ashley shared here?
If so, would you be able to share your .story file so that we could take a look?
The .story file is over 1gb so sharing is not an option and I just downloaded the software 2 days ago. Looking at all the comments and doing a google search, this is a problem that you guys have been experiencing for a long while and apparently still haven't fixed. I submitted a support ticket yesterday and still have no reply
OH NO!! I downloaded the update and now audio is randomly cutting out on different slides. It was actually working fine before.
Hey C J - Thanks for letting us know that your reached out to the support team. You should be hearing from someone soon.
Oh no Megan! Can you share your file with our team here.
Just shared my file. Thanks!
Thanks Megan. Looks like Renato is helping you out :)
Good luck getting help, been waiting since last Wednesday for support and have gotten nowhere.