Can't open Story line

Nov 03, 2014

Help!! I haven't used story line for a while BUT need to and it won't open. It is saying...

! (in triangle) Flash player 10 or higher for internet explorer is required to run articulate storyline. Would you like to go to a web page to download it now?

I'm using Chrome which says....

Your Google Chrome browser already includes Adobe® Flash® Player built-in. Google Chrome will automatically update when new versions of Flash Player are available.

Download the Adobe® Flash® Player system plug-in or view the instructions to enable it.

To learn more about the enhanced support for Flash Player in Chrome, including information for developers, see this TechNote.

Do you have a different operating system or browser?

Are you an IT manager or OEM?

Help - I really need to get on - the help desk have suggested uninstalling story line and then suggested doing the same adobe and re-installing - which I've done BUT still saying same message. 



36 Replies
Ashley Terwilliger-Pollard

Hi Caroline,

You don't need to get rid of Chrome, as for example it's my default browser. But to run Storyline you'll need Flash player 10.3 for SL2 or Flash 10 or later for SL1 and you'll want to check that is the version IE is referring to. You could use a site such as while in your IE browser to see which version is installed. 

As, was your Help desk referring to uninstalling/reinstalling Flash or Storyline? I would definitely follow their recommendation for Flash, and for Storyline you'll generally want to follow the repair steps here or here for SL2. 

Caroline Turner

I work for myself Ashley - I'm a professional trainer turned online course write, so my tech skills are limited (though improving). I am trying to work with help desk, who are being very kind, just thought it was worth asking on here in case it was very simple and someone had the answer. 


Thank you all 




Ashley Terwilliger-Pollard

Hi Steven,

This thread is getting a bit murky as a few people posted in here regarding the recent release of a Flash update 16 - which wasn't released till this week, so I'm unsure what cause Caroline's original issue. Have you confirmed that Flash 16 did not get installed as a part of the Windows update? For example, the Flash version that is on your computer may be different than that which is used in your browser. In the meantime, you may want to follow those steps I linked to above or look at conducting the repair of Storyline. 

Matt Bolton

I am having the same issue.  I don't use Internet Explorer, although I am guessing it's still installed on my machine.  When I try to open Storyline 2, I get an error message saying, "Flash player 10 or higher for Internet Explorer is required to run Articulate Stoyline."  My default browser is Chrome.  Please help, someone!

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