Can't Save Storyline 2 Project
Dec 08, 2014
I've searched the forum but I couldn't find my answer. I have been creating a course in Storyline 2 and I've just finished updating all my scratch audio and narrations. When I go to Save or Save As.. I get an error
" The Project File cannot be Saved. Cannot access a disposed object. Object name: 'StoryPackage'. "
I can preview and publish but I can't save? I haven't tried exiting without saving because I'm an old Storyline 1 user and I'm leery that I will lose my edits. This is the first time with the new Storyline 2 that I've had an issue. I remember during the release notes there was something listed about AutoRecover, does this work?
What should I do?
Thanks,
Spencer
43 Replies
Hello Spencer!
Sorry to hear that you are experiencing this issue. This is a known issue that is currently being investigated by our Support team. The best thing to do is to share your information with the support team, and we will be adding updates on the forum as we get them.
Auto recovery will work if you have already saved the file once. After that it will auto recover at the intervals you set up in Storylines properties. The default is 10 minutes.
You can follow along with the current open thread here for more information.
Ok Thanks Emily for your quick response. I'll share my info with the support team and hope that my AutoRecover worked during my final edits.
Spencer
Thanks Spencer.
We all hope this issue can be resolved soon.
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I have just upgraded to Articulate Storyline 2 and I have the same problem. Has it been fixed yet?
I could save a copy of a project yesterday, but now nothing can be saved anymore.
Hi Petronela! Many issues related to saving were addressed in our latest update, which is Update 4.
I am having this issue as well. I recently updated to Storyline 2 and so I have the latest version.
What are the steps to fix this? I imported an old presenter (powerpoint) file into storyline 2 and have been working on it all day... saved about 3 hours ago, but won't save now.
Any help?
Hi Stephana! If you are on the latest update and consistently getting an error, I would encourage you to work with our support team so that they can look further into the error that you are receiving.
Just downloaded the latest Update and get this same issue
Hi Andrea! I see where you have reached out to our support team (00551977) and you should be hearing from someone soon :)
Seem to be okay now! Restarted Storyline and PC right after I sent the
note and all works fine now. So thank you wonderful team!
Glad to hear it Andrea! Thanks for the update.
Has there been any update on this? I honestly get a lot of errors when saving Storyline files but this is a new one. I just worked on a file for over an hour of design and color scheming but the file would not save due to this error. After a lot of attempts and reading these posts I closed the file assured that it would recover, it did not. There is no point in even uploading the file that it tried to save as it is just 1KB and shows a message of "This project is invalid or corrupt and cannot be opened."
Hi Jenn!
Are you utilizing the latest update, which is Update 7?
That worked and saved me a lot of time, thank you!! Glad I don't have to redo everything!
I just received the same alarming notification and this message appears to have saved the day. Thank you! Please let me know if your support team would still be interested in the problem file.
Hi Meg! Are you utilizing the latest update as shared above? Are you able to replicate?
I have the latest update that was just sent out and I am now getting this issue. It looks like this issue has been going on for quite some time. I was able to use the previous version saved and only lost minor work, but that is not an acceptable work around.
I get errors all the time, especially after I do an update.
Hi Mia!
You are welcome to reach out to our support team here if you are continuing to see errors. They can have you pull logs and check some additional items to get to the root of what may be happening with your setup.
I wanted to share the following in case helpful as well:
It's a little frustrating. Project won't save. Your support team is asking that it be uploaded. Since I can't save, that's not possible. As a new user, I'm so disappointed to see that this is such a large problem. I've not heard back. I'm trusting that you will provide assistance. Please advise.
Hello Christine,
So sorry to hear you're having trouble saving your project - I know that's frustrating. I can see that you're working with Victor in Case #00984907 and that he recommended creating a folder on your Desktop called "Articulate Project" and trying to save your current project in that folder.
I'll continue to follow along with your case and share updates here as they are available!
Hi guys,
I had this issue today, but I found that the common thread was when I was working from a .storylinetemplate file and hadn't saved it as a new .story document before commencing any work.
I know this may not be entirely helpful to everyone's situation, but just a little hiccup I found myself.
Thanks for popping in to share that tip, Kelly!
A colleague of mine just had the same issue - I'm directing her to Articulate Support after she tries some of the steps listed here.
Sounds great Glen. Let us know what works her, but if you need to forward it on the link is here.
This discussion is closed. You can start a new discussion or contact Articulate Support.