38 Replies
joe Najera

Like others here, we have published hundreds of presentations since moving to Articulate 360 a couple of months ago. We have courses that are now live with students submitting support tickets indicating that audio isn't playing. 

Any suggested directions for our users of existing content while we work through a plan to re-publish all of this? We'll need to communicated clearly and completely with them while we work through this mess.

joe

Crystal Horn

Hey Storyline 2 users!  Good news... I'm excited to let you know that we released update 13 for Storyline 2 which addresses the autoplay issues with Google Chrome. 

Download Storyline 2 here for the latest version!

*Note:  Google Chrome rolled back their autoplay policy for now, but they expect to implement it again later this year.  Make sure to republish your content with the latest version so that you're ready!

Ashley Terwilliger

UPDATE: We've now created a tool that lets you mass update existing courses without republishing them. Currently, the updater works on Storyline 360, Storyline 3, and Studio 360 courses. See this article for details!

And soon, the updater will also work on Storyline 2 and Studio '13 courses. Stay tuned! We'll post a comment in this forum thread when Storyline 2 and Studio '13 support is ready.

Amy Schammert

Thanks - we're coming to the upgrade a bit late and still testing things out. Our quizzes don't have audio or video so I was surprised that the auto updater identified them as needing to be updated.

All of our courses have a text only based slide for the first frame so we weren't sure any of our courses would be impacted.  Our testing seems to be showing that the only files that the republish is adding the play arrow screen to is ones that have video later in the course - which isn't what we expected to see. We had understood that the fix was only applied if there was autoplay audio on the first slide of the file.  Am I understanding that correctly?  If so, why would we only be seeing the new play arrow on lessons with video later in the file?

With chrome 70 rolled out, we've finding that all of our courses without republishing are working so we're just trying to determine if doing all the republishing is cost effective for us if everything is working now.

Ashley Terwilliger

Hi Amy,

If you don't have any audio or video throughout your entire course - then you should be fine. 

Videos on other slides than the first slide in your course should play as expected. However, if your slides are set to advance automatically without any interaction, videos might not work since learners haven't given their browsers permission to play them. 

Using the latest update will include the play button so that learners have a way to "interact" before reaching the video. 

You could also, set the slide that comes before each video to advance only when learners click a button or interact with it in some way. For example, if you have a video on slide 2, set slide 1 to advance when learners click the "next" button or another button on the slide.

If a video is on a layer in Storyline, don't display the layer automatically. Ask learners to click a button or interact with another object on the slide before showing the layer, then the video will play as expected.

Also, keep in mind that after a while, learners may stop seeing the play button as Chrome's Media Engagement Index (MEI) learns that they allowed audio to play on previous visits to the same site. When that happens, audio will automatically play as it did in earlier versions of Chrome. That could be why it's working normally for you on chrome 70.