Courses converted from Storyline 1 (SL1) to Storyline 2 (SL2) - Not tracking properly when learner fails.

Jan 27, 2015

Here are the issues we have been experiencing:

1.    Both AICC and SCORM 2004, 4th edition Items with SL1 to SL2 content are completing when learners fail the in-course assessment and moving to there Learning History.

2.    AICC items that complete on fail sometime do not have Object Details in the learner’s Items Completed record for that instance of the item

3.    AICC items that complete on fail sometimes have a score of “100” in the learner’s Items Completed record

4.    SCORM 2004, 4th edition items that complete do have Object Details in the learner’s Items Completed record for that instance of the item; however, the Object “Finished” Status is “No” and the Score (%) value is incorrect.

When we convert from SL1 to SL2, a second set of Results Variables are created by SL2. These items can not be removed from the course.  The bookmarking also stops working. 

We have review debug files and  talked to PMP support folks.   Any ideas or suggestions ???

57 Replies
Ashley Terwilliger-Pollard

Hi Melissa,

I didn't notice anything off - but since it's difficult for me to take the entire exam (don't read Chinese nor do I know the answers) I uploaded a version of here with the debug mode enabled. This will allow you to access the course and a new window should pop up in the background that'll track all the information being passed. That's what we'll want to have a copy of - so once you've completed the course copy/paste the contents of that window into a Notepad or Word document file. 

I'm going to start a support case so that you can share the information with our Support Engineers once you've completed that. I'll send you the email with a link of where you can upload that file and then we can look further into what's happening.

Ashley Terwilliger-Pollard

Hi Melissa, 

Sorry about the link - it's available here, and I also sent it as a part of your Support case. It's difficult to diagnose these tracking issues without seeing that debug information and actually going through the course which based on the size seemed like it may be easier for you than for me. I did open the case for you, and I can share this answer key with our team to continue testing as well. 

This discussion is closed. You can start a new discussion or contact Articulate Support.