Cursor is super small in Windows 10

Hi All,

I had the same issue. I use a 4k Dell laptop which is connected to dual Full HD monitors. Obviously, the issue lies within the DPI and scaling functionality.

I noticed the small cursor in Storyline when I logged on to my windows account on my laptop (the monitors had gone into standby mode prior to logging in, and weren't picking up the signal from my laptop). After logging in, the monitors picked up the signal.

When I signed out from the laptop, I could see the log in screen on my monitor. After logging in through the monitor, the cursor was fine.

All this while, scaling was at 100% @ 1920x1080 (as per the monitor specs). 

To conclude, it is a DPI issue when signals do not get translated properly from the laptop to the dock to the monitors.

With the appropriate monitor selected, you may see an option below Change the size of text... which says "sign out to apply settings to some apps" or something similar.

Hope this helps!

Hi there,

I'm experiencing this too. Windows 10 (latest Fall Creators update just force-installed), running via the latest version of VM Ware Fusion on an iMac. Everything was great yesterday then today after the update everything went haywire. I had to completely redo my entire VM Ware install (not Articulate's fault), reset all of my display settings and I'm still experiencing the tiny cursor when over objects within Storyline 2 and Storyline 360. All other applications are fine. I've turned off 3D acceleration and "full resolution for retina display" in VM Ware. Windows display is set at 100%. I've rebooted twice to no avail. I've spent my entire day on this (6 hours so far) and I've lost so much time. Please fix this. I have no way to "go back" to my old windows install so that's not an option. UGH.

Hi Leah,

I have never used any sort of VM Ware, let alone a Mac. I have a feeling this issue arises out of incorrect resolution and DPI settings. Just a suggestion, but have you tried with full resolution for retina display on? It may be as simple as logging off and refreshing the cached settings. Maybe just change the settings in Windows and sign out and in within Windows. 

I am not sure if this would help but worth a try. If you have already done the above things, then ignore my message. :)

Hi AJ, thank you for trying to help. Alas... this is not the issue. I have tried full resolution and many different DPI settings. I've been at this all day. When I go to full Retina then my screen is teeny tiny (but the mouse is sized appropriately. To fix this I have to disable the retina compatibility in VM Ware but that causes the mouse issue. A catch-22. Anyway, I'm on to some possible solutions with drivers and mucking around with Win 8 compatibility. It's been an incredibly frustrating day.

Just checking in with this. I have learnt to live with it as it seems to be an issue with several programs that use custom cursors in the latest version of Windows 10.

Are you running VM Ware? I'm narrowing down to it being a driver issue in the latest update. It just happened to coincide with other problems causes by the latest Windows update. Everything compounded and caused me a full day of headaches.

Nope, not running VM Ware. Good luck trying to find a solution!

Oh no, Leah! I'm sorry you fought with that issue all day--I know that had to be frustrating. We're here to help! Could you send us the specifics about your set up through this form? Also, be sure to let me know your case number so I can follow along. :)

I'm running into the same issues on 13.5" Surface Book 2. Running at 200% resolution because 100% makes everything way to small to read and the cursor in SL almost non-existent. 
I don't run into the same issue on my MacBook Pro 13". Both have the HD screens.

Hi Steve, 

What version of Storyline are you working with? Storyline 1 and 2 need to operate at 100% or 96 DPI in your Windows settings, and working at a different DPI setting could cause odd behavior in the program.

We changed how Storyline 3 and Storyline 360 work on high resolution monitors based on a lot of feedback here in ELH about how small items and buttons in the program were. Let us know if you take a look at the trial of Articulate 360 here and if you have any questions about upgrading our Sales team is happy to help. 

I'm having the same issue with the mouse shrinking in Storyline 360. It started a couple of days ago as well. I've not changed anything in my display or Windows 10 set up. Is there a resolution?

Hi Theresa,

I can see that you’re still struggling with mouse issues in Storyline 360 since you reached out here and in this other discussion. I’d love to help.  Can you take a look at the questions I asked in the other discussion? We can keep the conversation going over there!

I am also having the issue. It happened after I updated storyline 360, and I believe it also happened after the ctrl + scroll thing.  I am also running windows 10. I tried zooming the other way, but there was no change. 

Hi Amanda!

What Windows display settings are you using? Also, have you tried rebooting your computer? Sometimes a simple reboot can do the trick.

Keep me posted!

Hi Alyssa, the same problem exists in corel draw and apparently in some microsoft applications. I experience the problem myself in corel draw. What I found is that after a warm re-boot the cursor is the correct size. BUT also when performing a cold start the initial windows/UEFI screen where you can select the operating system to start into is small on a cold start and large on a warm start. That makes me think that the problem is with the actual booting of the system.

Hi Ingo and welcome to E-Learning Heroes :)

Sorry to hear that you've run into a similar issue. 

It sounds like yours may be system specific since it's happening in other programs.

We do have an issue reported so that we can track, but pinpointing the issue and/or even recreating it has been a challenge.

This thread is attached though, so we can share any news/updates we may have in the future.

Hi,

Has a solution been found for this yet? I am now experiencing the same problem,

Thanks,

Kathleen.

Hi Kathleen,

Sorry you're running into this! It's been a challenge for us to recreate this problem in our own testing, but we're still looking into it.

Can you tell me what Windows display settings are you using? Also are you using Storyline 3 or 360?

Hi,

I'm running at 100% and using 360.

I've noticed this problem since having a dual screen, however the problem now continues when I un-dock. 

Thanks.

Thanks Kathleen.  Another request for information if you don't mind - can you let me know what computer you're running and the size of your monitors?  I'd like to include that detail in our record of this issue.

Same issue here. This only started recently, so I really don't know what is causing it.

My quick fix solution: Sign out of your windows account and then log back in. (without restarting or shutting down)

I found this fixes any weird scaling issues I was experiencing with Storyline, MS Office programs, and SnagIt. A little annoying, but it only takes a few seconds.

Not sure why it works or what the root problem is, but I think it has something to do with having my laptop on a docking station with two external monitors.

Hope this helps!

Has this bug been resolved yet?

Having the same issue as everyone on this thread. It just started today, everything was fine yesterday - no system updates as far as I know and definitely did not adjust my display settings. 

Thanks! 

Hi Kaitie,

This is an issue our team is still investigating, it would be good to know a bit more about your windows version or any other computer-specific settings or set up. If you'd also like to reach out to our Support Team they can help you track some of those items down.