Cursor is super small in Windows 10

Thanks Kaitie!  I've shared those details with the team so we can continue to isolate the issue.

I have this same issue, and have had it since i was upgraded to Windows 10. I thought it was an issue with Storyline, but now I am seeing the same issue in Microsoft Word. SOOOOOO frustrating. 

Hi Amanda,

I'm so sorry you've run into it as well, but interesting to note that it's not just a Storyline behavior.  I know our team has been looking into this one, so it would be helpful to know more about your Windows 10 update and what version of Word you're using too. 

I have also been experiencing this issue, my cursor was 100% in Windows but when I launched Storyline 360 the cursor shrank to about 5% but only when I rolled over the actual slide.

If anyone running a Mac is experiencing this issue this is how I resolved it (Mac OS High Sierra, Windows 10, Parallels 12, Storyline 360):

• Make sure Windows is not running
• In the Parallels control centre go to Parallels Desktop>Preferences (or click the cog on the control centre itself)
• Go to 'Graphics' in the left hand panel
• Ensure 'Scaled' is chosen, not 'Best for Retina display' or 'Best for external displays'
• Quit Parallels and shut down your Mac (not restart, I found that restarting did not affect the outcome, this of course may have been a coincidence)
• Boot your Mac back up and launch Parallels and Storyline

These are the steps that finally fixed my tiny cursor problem, I hope it helps some of you Mac users.

Note to Articulate: PLEASE BRING OUT A MAC VERSION!! I HATE USING WINDOWS!

Thank you!!! This fixed the problem for Windows 10 on PC user. Here are steps to sign out of Windows account.

1. Open Settings > Accounts and click Your info.
2. After confirming that the account is set up to use a Microsoft account, click Sign in with a local account instead.
3. Enter the password for your Microsoft account to confirm that you're authorized to make the change, and then click Next.
4. On the Switch To A Local Account page, enter your new ( or current if you've already set up a local account) local user name and password, along with a password hint, as shown here.
5. Click Next to sign out from the Microsoft account and sign back in using your new local account.
6. Open Settings > Accounts and click Your info.
7. Click Sign in with Your Windows Account and sign in again.

Thanks Theresa for sharing those steps here, I'm sure they'll help someone else who comes across this. 

Hi there, 

It is Word professional 2016. My hunch is that somehow this is all related to windows 10 and how things interact. I only get the small cursor when I am typing/hovering over a document in word or when I am hovering over or clicking in a slide in Storyline. 

Thanks, Amanda. I also use Windows 10, although an earlier Office version. I'll share this with the team, but knowing it's happening for other applications may be something more specific to Windows/Office as you said.

Also having this issue it makes using Storyline very, very challenging... Normal

when I try to select shrinks by 50%

I am already working locally and can't use the option of a windows account. 

Hi Katelin,

I saw you also posted here and Tom shared some ideas and additional troubleshooting steps. 

Yes, none of them worked.

It may not just be storyline behavior, but the impact is much more significant in Storyline than any other program...

I'm sorry it's causing you such headaches, Katelin. I know our team still has it as an open issue, so if we're able to determine any changes or modifications we can make I'll definitely let you know here. 

Hi Ashley, not sure what programming environment is used to write the Storyline application, but we have encountered a similar issue.  It's a problem with Windows but we've managed a workaround.  Our applications are written using Visual Studio.  Feel free to pass my email address on to your devs and I can  let them know how we resolved it if that helps?

Thanks for your input, Lachlan! I appreciate your offer, and I'll pass your information along!

This worked for me.  Thank you Melissa!

Is there a fix for this issue?  I have a Surface Book with Windows 10 and Storyline 3.  Just installed and activated today.  Yes, I rebooted my computer after activating the license.  I use a monitor with the Surface Book and the cursor is tiny on either screen.

Welcome, Ann! Very sorry you've come across this cursor issue.

Thanks for reaching out to us here, and smart move to also open a support case! I see my teammate, Michael, shared some great insight. It seems that this issue does not affect all Windows 10 systems; a combination of Windows 10 and the graphics hardware (graphics card/monitor).

While I'm glad to hear the temporary workaround of logging out (without restarting) as a user helps to enlarge the cursor size, we're looking into a solution for a more seamless experience.

We promise to keep this discussion updated with any new information, and appreciate everyone letting us know how it's affecting your projects!

Has this been resolved yet?

Hi Mary! Sorry to hear this bug is impacting you!

Our team is still investigating this issue, and we'll keep you posted on our progress.

In the meantime, we've seen some folks were able to resolve the issue by logging out/back in to the Windows profile (without shutting down the computer). This resets the mouse pointer to the correct size. Could you give that a try and let us know if it works for you, too?

Hello,

I am having the same issue, and have tried all the basic steps, to no avail. Because my system is managed by our IT administrator, though, I am unable to try what seems to be the one successful workaround, which is logging out and into the Windows profile (at least not without the hassle of roping in our IT department and all the hoops that entails).

Any other suggestions? Thank you!

Hi Katie! So sorry you ran into this. That's the only workaround we know of at this point, but we'll keep you posted if we hear of another option. 

I am having the same issue. 

I'm using a DELL laptop, running at 100% scaling with a resolution of 1920 x 1080.

My Windows version is Windows 10 Enterprise.