Drag objects do not show for some users - sometimes!

A module created in Storyline 360 has two drag and drop activities.  Sometime the drag objects simply do not show on the screen for some people.  Strangely it seems one drag and drop activity work sometime and the other one does not and for others vice versa!! The occurrence seems random. 

Importantly, it has also happened to myself using Chrome!  Clearing the cache seemed to resolve the issue at that time.   

The reported issues have been observed in IE, Chrome and Safari. 

We are using Moodle version 3.1 .  

I keep all my software up to date including both Storyline and browsers.  

Is anyone else having this issue? 

Any help with this would be immensely appreciated. 

2 Replies
Katie Riggio

Hi, Chris. Really sorry you're seeing random inconsistencies with the drag-and-drop activity; I'd love to lend a hand!

First, can I confirm if you published this module with Storyline 360 build 3.18.16333.0 or 3.18.16449.0? Glenn may be onto something here, as these recent builds hold a fix for the issue where drag items might return to their original positions during quiz review or be hidden by other objects.

If everything checks out there, I'd like to test your .story file in another LMS environment to see if the same problem happens there. Feel free to either add it as a comment by using the Add Attachment button in your reply or share it privately through this link. I'll be standing by!