Font changes
Jan 17, 2017
By
Nick Garrod
I'm using Articulate 360.
I'm using a Font in the editor - when I publish or upload to Articulate Preview it is changing the font very slightly to something different.
Any ideas why?
It also appears to change when in preview mode too.
Have a look at the two image attachments. ORIGINAL is the screen/font when editing inStoryline 360, PREVEW is viewing it in preview mode.
In Storyline 2 it works fine.
19 Replies
Hi Nick,
I wouldn't say "very slightly", it's displaying another font(sans > serif)! Are you using a particular font (not a system one) ?
Hi Nick!
Thanks for reaching out here and for sharing those screenshots. That's really helpful! Can you tell me what font you used here? We've seen similar behavior with a few fonts specifically within the HTML5 output (preview in 360 is also showing the HTML5 version). It is in the hands of our team for some additional investigation and I'll be sure to include this discussion in the report so that we've got more examples and get some more eyes on this.
We'll be in touch here once there is a bit more information to share!
Hi
Thanks for your email. The font I was using is called Foco. It is a corporate font. The font is installed in Windows 10 and appeared in Storyline 360. It shows fine in the editor and the SCORM output I think was OK. Previewing the module in Storyline and 360 appeared to have the issue. Any resolution very much appreciated.
Nick
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Nick Garrod
This email has been sent from my Apple iPad Pro so please excuse any spelling or wrongly auto-corrected words!
Thanks for sharing the name of the font you used. I'll add that to the report!
Thanks - hope for an update on this issue soon.
Absolutely - you'll receive a notification as soon as there is an update since you're now subscribed to this thread :)
I have also experienced this same problem using the Univers font. Any updates to this problem yet?
Nothing new yet, Matt. Thanks for checking in on this. I have seen this issue with Univers in another thread here, and I'll definitely add your experience to the report. We'll be sure to let you know as soon as we have an update.
Thanks Alyssa. What's the best way for me to stay in the loop to know when this issue gets resolved?
We've got you taken care of, Matt! This link is included in the bug report, so once a fix is released, we'll post an update here to let you know. You'll automatically receive a notification since you're now subscribed to this thread. :)
Right on...thanks!
Any update? I posted this in another thread:
I have a client who experienced previous not showing fonts correctly today. She updated to the latest version of SL360 this morning and after updating fonts such as (Oswald, Roboto, and others) didn't display in preview correctly. Fonts are substituting, some even as wingdings. Prior to the updates this was working fine. I can't replicate it at my end even with the same file and the same version of SL. The client will uninstall the fonts and SL and reinstall tomorrow to see if this corrects the issue. Failing that, has this been reported on the very latest version of SL and if so, is there a repair or fix that can be applied? Can she rollback to a previous version of SL? If so, what's the best way to do this?
Hi Stephanie! Sorry to hear your client is running into this. I shared some troubleshooting steps in your other post here. We can keep the conversation going there, if you'd like!
Hi Alyssa, are there any updates? I know that this was originally posted over a year ago, and I am still having this problem.
Hi Quintin,
Thanks for chiming in! Can you tell me more about the problems you're seeing?
I have having same problem.
-Storyline 3
-Articulate Extrabold
-It looks fine when editing but after published and on LMS365, the font displays incorrectly when viewing in IE browser and correctly in Chrome.
Any suggestions?
Hi, Rachel. Welcome to eLearning Heroes!
If learners see the wrong font only in Internet Explorer, here are two reasons why and solutions for each:
We'll be here if those steps don't help; and with your permission, we can check out your .story file to see what's happening and will delete it after troubleshooting. If that works for you, you can upload the file privately to our Support Engineers here.
I'm assuming there is still no update on resolving the font issue, so I'm going to chime in with what's going on with my font. (Pretty sure I've posted this in another thread, but i don't know where..)
When I am editing the course, everything looks normal, but when I preview or publish (all browsers) half of the fonts are wrong and create unusual characters. See attached. I sent this into support almost a year ago and when I followed up months later, they couldn't find my initial support number, and I have yet to hear back from anyone. It's been another handful of months. :(
What makes it worse is that this issue only affects half of my team. It's not consistent...
Can someone PLEASE help troubleshoot?!
After doing a little digging, I found the thread I posted in a while back, which coincidentally has my case number in it: 01642357
::fingers crossed so hard that I have white knuckles::
This discussion is closed. You can start a new discussion or contact Articulate Support.