I am trying out SL360 and I run into a very ugly problem. When using Chrome (version 54.0.2840.99 m) the sharpness of text and images go from very blurry to sharp depending on the size of my browser window. IE11 neither SL2 has this problem.
I do want the ability to scale the output (player options, Player size: Scale player to fill browser window). Does anyone know this problem and how to overcome this?
If you are using any non-system fonts, your browser is trying to interpret them and they are coming out fuzzy. Using Myriad, Arial, Open Sans and a few others will give you clear fonts.
Just wanted to add my voice to say that I am also waiting for a solution to the blurry text in Chrome when shown in HTML5 and expanded to fit full screen.
Of course the only reason I am allowing the courses to resize is because I want to make sure they work laptop screens without scroll bars and I would actually prefer it if we could allow courses to shrink down to fit but not go larger than the optimal size (but that's another issue all together).
Thanks Stephen for sharing your experience as well. We're continuing to track this one, so knowing more folks who are impacted and having those examples is helpful.
I'm checking in as well. We have many graphics that appear very blurry using SL360 when viewing in the Review tool on Chrome. Will they be just a blurry when we publish to HTML5?
Publish settings are set to the highest quality, images are not resized in SL360. We are using png or jpeg files that do not look blurry before publishing.
Chrome released a fix for this in their latest update (version 61). Our team is still testing and seeing some variations, so it'd be helpful to know what you're seeing as well!
Thanks Maciej, are you comparing it to another version of Chrome or to a different browser entirely? If you have screenshot comparisons of the two side by side that's always helpful!
I can totally confirm this issue (even with Chrome 61)! In comparison with Firefox and other browsers, the html5 output in Chrome still looks quite blurry
Hi, new subscriber to discussion. We report the same problem with fuzzy HTML5 output in Chrome (AS2, AS3 now). There is not improvement in new AS3 or Chrome updates (IE and FF work perfect). It is a BIG problem now, because some of our customers started to block a flash already. Chrome 61.0.3163.100, output in attachment. Thanks for solution as soon as possible.
Unfortunately the latest updates to chrome aren't helping this issue. The course still looks a lot better in Firefox. Here is a side by side screenshot. I am using Chrome Version 62.0.3202.45 (Official Build) beta (64-bit)
Thanks all for the additional screenshots. Our team was also testing and is seeing a discrepancy within Chrome too - so we're still working on next steps to resolve this.
I also wanted to point out that we'd always recommend testing the content in the publish environment (vs. locally as the screenshot shows).
Looking forward to this being fixed. No good blaming Chrome, or the publish environment. We want these, and many other small bugs rid from Art360 - best of luck!
Well it finally happened. Today we lost a massive contract that we were bidding for because they compared our solution to a competitors and they could not live with the way the screens blurred within Chrome. I explained the issue to them and suggested other browsers etc but they are a large company with thousands of employees and rightly so they want people to use chrome if that is their browser of choice. We, and I mean all of your customers, need a fix or a workaround to this problem asap. Please help.
So, Ashley, any news? It looks there is many AS users waiting for update solving Chrome HTML5 preview bug. It is really major problem. Do you have any news for us? Thank you!
I'm really sorry you've been affected by this. Our team is still investigating this issue and I do not have an update at this time. I can confirm that this thread is attached so that we can update as soon as possible.
199 Replies
If you are using any non-system fonts, your browser is trying to interpret them and they are coming out fuzzy. Using Myriad, Arial, Open Sans and a few others will give you clear fonts.
Hi Richard,
I am using Arial and still have problem,
Marcel
Hello Marcel - Sorry to hear that you've run into a problem as well.
Are you publishing and viewing in Chrome as well? This is a known issue that has been shared with our team, but is specific to a Chrome bug.
I also use Arial for on screen text for this particular client. Yes, I test in a few versions of Chrome (See my OP, 2 posts up.)
Hello Leslie,
Yes Chrome is our preferred browser (we use Moodle which prefers Chrome).
Thanks for confirming Marcel. As mentioned above, we are aware and tracking this issue.
Hi all,
Just wanted to add my voice to say that I am also waiting for a solution to the blurry text in Chrome when shown in HTML5 and expanded to fit full screen.
Of course the only reason I am allowing the courses to resize is because I want to make sure they work laptop screens without scroll bars and I would actually prefer it if we could allow courses to shrink down to fit but not go larger than the optimal size (but that's another issue all together).
I have attached a screenshot of the blurry text.
Thanks Stephen for sharing your experience as well. We're continuing to track this one, so knowing more folks who are impacted and having those examples is helpful.
Hi all,
I noticed that changing the zoom in Chrome, depending on screen ratio, the result is better: images and texts become less blurry.
Retina monitor works better than the "normal" one, in fact this strange effect could be related to the lower pixel density (https://www.reddit.com/r/web_design/comments/21o6h9/is_it_possible_to_improve_svg_antialiasing_chrome/)
Thanks Ameba for sharing that here - I know our team is still looking into this issue too, so we'll keep everyone in this discussion posted too!
I'm checking in as well. We have many graphics that appear very blurry using SL360 when viewing in the Review tool on Chrome. Will they be just a blurry when we publish to HTML5?
Publish settings are set to the highest quality, images are not resized in SL360. We are using png or jpeg files that do not look blurry before publishing.
Hi Sheryl! We are currently doing some additional internal testing since Chrome 61 has been released.
Has this issue of Chrome displaying blurry content with the HTML player been resolved?
Hi Daniel,
Chrome released a fix for this in their latest update (version 61). Our team is still testing and seeing some variations, so it'd be helpful to know what you're seeing as well!
Unfortunately I do not see any difference in latest Chrome (version 61.0.3163.100, 64 bit).
Thanks Maciej, are you comparing it to another version of Chrome or to a different browser entirely? If you have screenshot comparisons of the two side by side that's always helpful!
I can totally confirm this issue (even with Chrome 61)! In comparison with Firefox and other browsers, the html5 output in Chrome still looks quite blurry
I'm sorry Ashley but I don't have any screenshot comparisons. I just still can see (probably the same) blur.
Hi, new subscriber to discussion. We report the same problem with fuzzy HTML5 output in Chrome (AS2, AS3 now). There is not improvement in new AS3 or Chrome updates (IE and FF work perfect). It is a BIG problem now, because some of our customers started to block a flash already. Chrome 61.0.3163.100, output in attachment. Thanks for solution as soon as possible.
Unfortunately the latest updates to chrome aren't helping this issue. The course still looks a lot better in Firefox. Here is a side by side screenshot. I am using Chrome Version 62.0.3202.45 (Official Build) beta (64-bit)
Thanks all for the additional screenshots. Our team was also testing and is seeing a discrepancy within Chrome too - so we're still working on next steps to resolve this.
I also wanted to point out that we'd always recommend testing the content in the publish environment (vs. locally as the screenshot shows).
Looking forward to this being fixed. No good blaming Chrome, or the publish environment. We want these, and many other small bugs rid from Art360 - best of luck!
Well it finally happened. Today we lost a massive contract that we were bidding for because they compared our solution to a competitors and they could not live with the way the screens blurred within Chrome. I explained the issue to them and suggested other browsers etc but they are a large company with thousands of employees and rightly so they want people to use chrome if that is their browser of choice. We, and I mean all of your customers, need a fix or a workaround to this problem asap. Please help.
So, Ashley, any news? It looks there is many AS users waiting for update solving Chrome HTML5 preview bug. It is really major problem. Do you have any news for us? Thank you!
I'm really sorry you've been affected by this. Our team is still investigating this issue and I do not have an update at this time. I can confirm that this thread is attached so that we can update as soon as possible.
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