HTML5 Output Issues

Hey Amol - If you view the same content within a supported HTML5 browser, you should be able to view the HTML5 content as well. Check out our documentation on this here. Again, if you need us to take a look, please utilize the link that Ashley shared above.

Thanks Leslie,

I had checked the documentation & submitting the case to support team also.

I am attaching the dummy file here also for getting the better idea of issues in HTML5 and if anyone from here can help me out.

I am having following issues when i publish for HTML5:

1) When I am in topic 1 and click on menu, it will show topic 2 expanded.

2) When I click on glossary, play/pause, and exit buttons that time also menu opens.

3) Play/Pause buttons doesn't work correctly.

Hello Amol - Thanks for letting me know that your reached out to support (01025024) as well. I see where Ryan is testing your file and you should be hearing back from him on your case. I will be sure to follow along as well.

I popped in to check on your case this afternoon Amol and it looks like you are actively working with Ryan. I will continue to follow along.

I realize these posts are somewhat dated but I am having many issues with HTML5.  I am at the point of abandoning it and going back to flash.  

I started a project to migrate all Storyline 2 courses to Storyline 3 with output to HTML5.  Each course I updated had lots of formatting issues.  Bullets will change to a variety of different characters, buttons, text and images line up wrong, don't display, or overlap each other.  And quiz questions get too scrambled to respond to.  I have submitted one course to articulate support thinking it was a random issue.  Now I am seeing a pattern.

Could it be that opening a SL2 course in SL3 does not work and the course gets "damaged"? 

Hi Ramon!

Sorry you're hitting all these snags, thanks for letting us know. Are you seeing these issues right in Storyline 3 itself, or only after publishing?

I see that you're also working with my colleague Ryan in case #01082762 and I'll keep an eye on it too. Don't hesitate to email him back if his suggestions aren't working for you! 

They don't appear when I preview the slide. It only occurs after publishing.

Ramon Smitherman
Training Coordinator
Office: 210-734-7184, ext. 1074
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Thanks Ramon - I see that Ryan is testing your file too and he didn't run into the same issues. I'll continue to follow along in your case as well. 

Hi Ashley,
Ryan took care of my issue by helping me see how the network played an issue.  The course ran fine on my local machine.  After using FTP to send it to my server the server version had all the issues.  This started happening on multiple courses.  Today I republished and sent the files online with no issue.  It seems if you are having network issues or an intermittent issue with FTP service then random issues will occur in the uploaded copy.

Thanks for that update Ramon and so glad Ryan was able to help you out!  We do always advise working on local project files to prevent issues with latency and corruption - so hopefully you're able to work locally going forward.

Hi Ashley,

Just to clarify. I was working on my files locally. My issue occurred when I moved the published files from my local computer to my LMS server.
It appears the courses files got corrupt in the move due to network/ftp issues. I move the files using FTP from articulate publisher. BTW... FTP in the publisher is so convenient. :)

Ramon Smitherman
Training Coordinator
Office: 210-734-7184, ext. 1074
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Thanks for clarifying Ramon - sorry for my confusion! 

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