12 Replies
Katie Riggio

Hello, Rafik. Thanks for bringing this to our attention!

Does an error message appear when you try to import the files into Storyline?

Also, would you mind sending in your translation files for testing by using this private upload link? Our Engineers will let you know what they find, and delete both files after troubleshooting.

Rafik Abbad

Hi Katie, thanks for the reply but I fix that problem before I got your answer.

But I still have a problem with importing a translation. this time is for a Rise document. Ive included the XLF file and I can send you the link to the rise as well if you want.


Leslie McKerchie

Hello David and Rafik,

Were you able to figure this out?

If you still need some assistance, then with your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Rafik Abbad

Hi Ashley,
Thanks for the message. Richard was THE BEST!! He helped me understand the issue and he solved it for me. 10/10
Best wishes,

Rafik Abbad
Concepteur de formation
Instructional Designer
EXT 105160
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