Now that iOS 7 is out, I wonder if anyone has had a change yet to test a Storyline project in both HTML5 and Mobile Player App and if there may be any Storyline-iOS 7 issues.
I run my Storyline projects in HTML5 on iPads. Unfortunately and since yesterday, on iOS7 the project displays bigger than the Safari browser window and scrolling becomes a pain (and/or js not possible at all). I.e. Prev/Next buttons on the bottom right are not visible :-/
Had the same problem as you Phil, took an age to download!
I've noticed the HTML5 content does not fit into the Safari browser window properly. iOS 6 was fine with most slide sizes. This has made most of our content unplayable. Chrome does a better job, but only with the standard Storyline slide size.
After a bit of testing it seems there is some sort of bug in Safari that occurs when rotating the iPad. All of our courses display as expected when the iPad is locked into portrait view. As soon as the screen rotates to landscape the content becomes too large to view within the browser window and also does not fit when rotated back to portrait. I'm also unable to scroll across the screen when viewing in landscape.
Similar thing to Gary. On the iPhone (in Safari) Lightboxed slides are far too big - outgrowing the screen. This means that slide is cropped and that navigation controls cannot be seen (you can't even close the slide).
This happens whether the view is portrait or rotated landscape. Anyone else encountered it - or better yet fixed it!
I have had a similar experience. The project almost fits but not quite, with the Prev and Next buttons slightly obscured. When I rotate the ipad the page increases to 4 times the size and you can't see 3/4 of the content.
Seems to fit better when using chrome. Only slightly shave off on the right hand side but can see all the buttons and not having the same problems when rotating the ipad.
This behavior is something the Articulate Quality Assurance Team is aware of and they're currently taking a look. I'll be sure to keep this thread updated with any developments. Thanks!
We just encountered a series of functionality problems with the new Articulate App in iOS 7. The next and previous buttons freeze, interactives are extremely slow, and certain functionality (drag and drop particularly) fails to work.
We can send over courses if you are interested.
These courses are in the field - so we are a bit concerned that users are going to soon be impacted by this.
You can definitely share a course with our team here, and let them know that it's specific to iOS7 so that our QA team can take a look at it. Please describe any unusual behavior you're seeing.
I have the same problem of the slides not fitting on to the page in landscape view on i-pad using iOS7 and Safari. Also, videos are now not playing at all (which were playing ok in iOS6). Videos are on YouTube and inserted as web objects and the course is html5 version.
Any fixes would be most welcome as we can't launch the course if the videos don't work!
I have found an issue with FLV files with alpha channels not working in the latest updated app. Sound is fine, but the visual elements grind along and don't synch with the sound. I was going to download iOS7 but given what has been posted above I don't think I will!
I have raised a support case ... but it's all a bit disappointing as I am due to launch these course this week, and looks like I now have an awkward conversation with my client ahead of me!
1) Modules make Safari, chrome and dolphin crash and quit.
2) Some objects not visible (for example text-based drag and drop interactions)
3) Some distractors in multiple choice questions (the ones occupying more than one line) don't align properly
4) Background elements in some slides is offset
5) In chrome, if you zoom by double tapping on some parts of the screen, you cannot go back to normal view and you loose seek bar and "previous" and "next" buttons
6) This one may or may not be related but it is a serious problem for me. When finishing a module on D2L there is no button to "exit and submit" like previously, so all SCORM data is lost.
My course starts in 4 weeks, so I'm felling pretty anxious...
I was able to view my Storyline-made tutorials on my iPhone 5 (iOS 6) with the Articulate Player before my iOS 7 update. But now, the screen is too big to fit in the window.
Our new course is almost ready to launch but we've already promised it would work on iPads. Now we might have to delay because of this.
I also tried it via Google browser on iOS7 (on my iPhone 5). It shows a little more on the screen but much of the text is messed up. (not good). Also text that is supposed to be center-aligned is now left aligned when displayed.
However the movies I included played just fine (via the Articulate player in both Google Chrome and Safari browsers).
Another thing that didn't work was when I had used a variable text entry box, I had changed it to say "Enter your first name here". In iOS 7 that changed it to the default "type your text here", which is not good.
Ashley and Leslie, for what it's worth, Storyline output still functions at the correct size using Storyline Update 2 instead of update 3. Hoping that may help narrow down whatever's causing this sizing issue on HTML5 output on the iPad. Thanks!
Thanks for sharing that here as well - would you be able to submit the information via a Support case so that our team can test your files further? Tracey, feel free to share yours there as well.
Thanks Nick for the additional information - and I'll add it to the information our QA team has.
I am having some issues too... vertical text does not display and web objects are not displaying either. These courses are currently deployed, so my users are having issues as they upgrade.
Yep, same problems here. I have courses published on two different LMS systems and verticle view is possible but horizontal view is jumbo size. Hope we can get an update patch soon!
114 Replies
I would love to if it would download, it works on my phone, but my iPad doesnt seem to want it
Phil
I run my Storyline projects in HTML5 on iPads. Unfortunately and since yesterday, on iOS7 the project displays bigger than the Safari browser window and scrolling becomes a pain (and/or js not possible at all). I.e. Prev/Next buttons on the bottom right are not visible :-/
Had the same problem as you Phil, took an age to download!
I've noticed the HTML5 content does not fit into the Safari browser window properly. iOS 6 was fine with most slide sizes. This has made most of our content unplayable. Chrome does a better job, but only with the standard Storyline slide size.
iOS 7 installed on my iPad, the slides work perfect in the new player, so far so good!
Great thread! I'm going to follow along to see what others have to say
After a bit of testing it seems there is some sort of bug in Safari that occurs when rotating the iPad. All of our courses display as expected when the iPad is locked into portrait view. As soon as the screen rotates to landscape the content becomes too large to view within the browser window and also does not fit when rotated back to portrait. I'm also unable to scroll across the screen when viewing in landscape.
Hi! Thanks for the reports, I was actually able to reproduce this on my iPad as well and have sent this off to our QA team to look into this.
Similar thing to Gary. On the iPhone (in Safari) Lightboxed slides are far too big - outgrowing the screen. This means that slide is cropped and that navigation controls cannot be seen (you can't even close the slide).
This happens whether the view is portrait or rotated landscape. Anyone else encountered it - or better yet fixed it!
I have had a similar experience. The project almost fits but not quite, with the Prev and Next buttons slightly obscured. When I rotate the ipad the page increases to 4 times the size and you can't see 3/4 of the content.
Seems to fit better when using chrome. Only slightly shave off on the right hand side but can see all the buttons and not having the same problems when rotating the ipad.
Hi all,
This behavior is something the Articulate Quality Assurance Team is aware of and they're currently taking a look. I'll be sure to keep this thread updated with any developments. Thanks!
We just encountered a series of functionality problems with the new Articulate App in iOS 7. The next and previous buttons freeze, interactives are extremely slow, and certain functionality (drag and drop particularly) fails to work.
We can send over courses if you are interested.
These courses are in the field - so we are a bit concerned that users are going to soon be impacted by this.
Thanks!
Brian Savoie
Director, Learning Technology
RAPS
Hi Brian and welcome to Heroes!
You can definitely share a course with our team here, and let them know that it's specific to iOS7 so that our QA team can take a look at it. Please describe any unusual behavior you're seeing.
Thanks!
I have the same problem of the slides not fitting on to the page in landscape view on i-pad using iOS7 and Safari. Also, videos are now not playing at all (which were playing ok in iOS6). Videos are on YouTube and inserted as web objects and the course is html5 version.
Any fixes would be most welcome as we can't launch the course if the videos don't work!
I have found an issue with FLV files with alpha channels not working in the latest updated app. Sound is fine, but the visual elements grind along and don't synch with the sound. I was going to download iOS7 but given what has been posted above I don't think I will!
I have raised a support case ... but it's all a bit disappointing as I am due to launch these course this week, and looks like I now have an awkward conversation with my client ahead of me!
Thanks James for opening a Support case! I know our team is working hard on figuring this out for you all.
K, if you'd like to submit a case as well please feel free to do so here.
Similar problems plus some not mentioned here:
1) Modules make Safari, chrome and dolphin crash and quit.
2) Some objects not visible (for example text-based drag and drop interactions)
3) Some distractors in multiple choice questions (the ones occupying more than one line) don't align properly
4) Background elements in some slides is offset
5) In chrome, if you zoom by double tapping on some parts of the screen, you cannot go back to normal view and you loose seek bar and "previous" and "next" buttons
6) This one may or may not be related but it is a serious problem for me. When finishing a module on D2L there is no button to "exit and submit" like previously, so all SCORM data is lost.
My course starts in 4 weeks, so I'm felling pretty anxious...
Cheers!
I was able to view my Storyline-made tutorials on my iPhone 5 (iOS 6) with the Articulate Player before my iOS 7 update. But now, the screen is too big to fit in the window.
Our new course is almost ready to launch but we've already promised it would work on iPads. Now we might have to delay because of this.
I also tried it via Google browser on iOS7 (on my iPhone 5). It shows a little more on the screen but much of the text is messed up. (not good). Also text that is supposed to be center-aligned is now left aligned when displayed.
However the movies I included played just fine (via the Articulate player in both Google Chrome and Safari browsers).
Another thing that didn't work was when I had used a variable text entry box, I had changed it to say "Enter your first name here". In iOS 7 that changed it to the default "type your text here", which is not good.
Ashley and Leslie, for what it's worth, Storyline output still functions at the correct size using Storyline Update 2 instead of update 3. Hoping that may help narrow down whatever's causing this sizing issue on HTML5 output on the iPad. Thanks!
Hi Antonio and welcome to Heroes!
Thanks for sharing that here as well - would you be able to submit the information via a Support case so that our team can test your files further? Tracey, feel free to share yours there as well.
Thanks Nick for the additional information - and I'll add it to the information our QA team has.
I am having some issues too... vertical text does not display and web objects are not displaying either. These courses are currently deployed, so my users are having issues as they upgrade.
Yep, same problems here. I have courses published on two different LMS systems and verticle view is possible but horizontal view is jumbo size. Hope we can get an update patch soon!
Hi Folks,
I've narrowed this down to the player.initIOS function in the storyline_compiled.js.
Swapping the pre Update 3 function block in to that file and running iPad iOS7 is resolved.
Hi Micah,
Any chance you (or someone else) can post a Screenr or instructions on how to do what you've recommended above?
Thanks so much!
Nick
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