I have compiled a course in Storyline 2 with Quiz, audio and video files average 10 pages 21 MB size and published LMS scorm 1.2. In the desktop and laptop's working fine, But Tablet and mobile deceives content not loading. in the chrome audio only playing content not loaded.
Hi, Arul -- So sorry to hear you are experiencing issues! Have you tried testing your published output in the SCORM Cloud, in addition to your LMS? If you do not experience issues when testing in the SCORM Cloud, you may want to review this article on How to Troubleshoot Your LMS with SCORM Cloud, or reach out to your LMS provider directly.
And if issues persist, would you be able to share your file so that we can do some testing for you? Please use the ADD ATTACHMENT button in the bottom left corner of the reply box and browse from there.
Hi, Venkatesan -- Sorry to hear you are experiencing issues, as well! Basically, if I want to test the link generated by SCORM Cloud, I will copy it into an email and send it to myself, and then I will open the email on either my Android or iPad and test from there. Does that make sense? If not, I can share screenshots to help illustrate the process. :)
Hi Christie, we are having the same issues with Articulate Storyline 2 not deploying with the ios 9.2 updates. Do you have any suggestions regarding how to resolve this issue?
Hi, Cynthia -- So sorry to hear of your troubles! Could you please share your file so I can run some testing on my iPad? Please use the ADD ATTACHMENT button in the bottom left of the reply box and browse/upload from there. :)
Hi, Cynthia -- Thanks for your speedy response as well! My apologies, but I should have indicated that I would like the .story or source file so that I publish it on my machine, and proceed with testing the published output in my iPad after that. :)
Hi, Cynthia -- I did want to touch base and let you know that I experienced the same troubles you described on my iPad (Air 2 iOS v. 9.2) when I uploaded your zip file to the SCORM Cloud as seen here, but again, I would appreciate it if you could share your source/.story file whenever you have a moment. Thanks!
Hi, Cynthia -- Thanks for your patience while I tested your file! As it looks like you were set to publish for Web, I went ahead and published with that setting and then uploaded your zipped output folder for testing on tempshare.articulate.com. I then tested the link that was generated on my iPad and was able to launch the course without issue. And if you look at the System Requirements sheet, you should be fine by my estimation...
As you were reviewing the module, my team and I were discussing the problem that we're encountering and we've figured out that there must be an issue with our LMS and the ipad settings we are using. Originally we thought the issue was the new iow 9.2 update, but that doesn't seem to be the problem as ipads with ios 9.0 that used to deploy the training now freeze instead of launching it. Any suggestions or trouble-shooting tips you might have would be greatly appreciated! Thanks again for your assistance thus far.
Hi, Cynthia -- Many thanks for stopping in with an update! You may want to share the name of the LMS provider you are using, as there may be others in the community who have had a similar experience and can share their thoughts or ideas.
And, with respects to troubleshooting LMS issues via the SCORM Cloud, you may want to check out the following articles for some additional ideas. Please feel free to let us know if you reach a resolution, as others who are following along here could benefit. :)
I am experiencing a similar issue with one of my courses which is built using Articulate Storyline 1 and published as SCORM 2004. It loads on earlier versions of the iPad ios, however will not load on the latest version of IOS which is 9.3.1.
Our LMS is SuccessFactors with content hosted by iContent.
Any advice on how to resolve the issue will be greatly appreciated.
Are you using the Articulate Mobile Player? If so, you will want to review the information here in regards to the iOS update and needing to republish or use the updater.
Thanks for that clarification. Are you able to share a copy of the course for our team to take a look at? If you'd like to upload here using the "add attachment" button at the bottom of the reply we'll take a look.
Thanks for your response. Due to the sensitive nature of the course, I have submitted a support ticket, the ID is # 00787493. not sure if you are able to access the support system? but if you can, your expertise would be greatly appreciated.
Also, the content was created in Storyline 2 (not 1 as previously mentioned) it was built by a content development company and I unfortunately cant open the source file as I have storyline 1 installed on my machine.
I popped in to check on your case and looks like you are still working with Robert, but he was unable to replicate the issue. I will continue to follow along.
I am facing very similar issue like above. My SCORM does not playing properly in Moodle. it got load, player seems to be opened but there is no content anymore. I uploaded the same SCORM on SCORM cloud but same result.
Thanks for sharing that image here and letting us know that you also tested at SCORM Cloud. What version/update of Storyline are you using to publish? The latest update is Storyline 2 Update 11 and if you're publishing with that update and still having difficulty we'd want to have you work with our Support team here.
21 Replies
Hi, Arul -- So sorry to hear you are experiencing issues! Have you tried testing your published output in the SCORM Cloud, in addition to your LMS? If you do not experience issues when testing in the SCORM Cloud, you may want to review this article on How to Troubleshoot Your LMS with SCORM Cloud, or reach out to your LMS provider directly.
And if issues persist, would you be able to share your file so that we can do some testing for you? Please use the ADD ATTACHMENT button in the bottom left corner of the reply box and browse from there.
Hi Christie Pollick,
Thanks for your reply Christie Pollick and thanks for posting Arul.
i also have same issues.
i have uploaded the content in scorm cloud, but i don't know how to view the content from scrom cloud to android .
please suggest.
Thanks
venkatesan jayant
Hi, Venkatesan -- Sorry to hear you are experiencing issues, as well! Basically, if I want to test the link generated by SCORM Cloud, I will copy it into an email and send it to myself, and then I will open the email on either my Android or iPad and test from there. Does that make sense? If not, I can share screenshots to help illustrate the process. :)
Hi Christie, we are having the same issues with Articulate Storyline 2 not deploying with the ios 9.2 updates. Do you have any suggestions regarding how to resolve this issue?
Hi, Cynthia -- So sorry to hear of your troubles! Could you please share your file so I can run some testing on my iPad? Please use the ADD ATTACHMENT button in the bottom left of the reply box and browse/upload from there. :)
Glad to! Thanks for the quick response. Here is the file.
Hi, Cynthia -- Thanks for your speedy response as well! My apologies, but I should have indicated that I would like the .story or source file so that I publish it on my machine, and proceed with testing the published output in my iPad after that. :)
Hi, Cynthia -- I did want to touch base and let you know that I experienced the same troubles you described on my iPad (Air 2 iOS v. 9.2) when I uploaded your zip file to the SCORM Cloud as seen here, but again, I would appreciate it if you could share your source/.story file whenever you have a moment. Thanks!
Christie,
Sorry for the delay but here is the source file. Hopefully you will be able to spot the problem! Thanks again for helping with this!
Hi, Cynthia -- Thanks for your patience while I tested your file! As it looks like you were set to publish for Web, I went ahead and published with that setting and then uploaded your zipped output folder for testing on tempshare.articulate.com. I then tested the link that was generated on my iPad and was able to launch the course without issue. And if you look at the System Requirements sheet, you should be fine by my estimation...
Please click on the following link on your iPad and let us know if issues persist. If so, I may need to put you in touch with our Support Engineers for additional troubleshooting.
Thanks Christie,
As you were reviewing the module, my team and I were discussing the problem that we're encountering and we've figured out that there must be an issue with our LMS and the ipad settings we are using. Originally we thought the issue was the new iow 9.2 update, but that doesn't seem to be the problem as ipads with ios 9.0 that used to deploy the training now freeze instead of launching it. Any suggestions or trouble-shooting tips you might have would be greatly appreciated! Thanks again for your assistance thus far.
Hi, Cynthia -- Many thanks for stopping in with an update! You may want to share the name of the LMS provider you are using, as there may be others in the community who have had a similar experience and can share their thoughts or ideas.
And, with respects to troubleshooting LMS issues via the SCORM Cloud, you may want to check out the following articles for some additional ideas. Please feel free to let us know if you reach a resolution, as others who are following along here could benefit. :)
Troubleshooting LMS issues
How to Troubleshoot Your LMS with SCORM Cloud
Hi there,
I am experiencing a similar issue with one of my courses which is built using Articulate Storyline 1 and published as SCORM 2004. It loads on earlier versions of the iPad ios, however will not load on the latest version of IOS which is 9.3.1.
Our LMS is SuccessFactors with content hosted by iContent.
Any advice on how to resolve the issue will be greatly appreciated.
Cheers, Janelle
Hi Janelle,
Are you using the Articulate Mobile Player? If so, you will want to review the information here in regards to the iOS update and needing to republish or use the updater.
Hi Ashley,
Thanks for your response, no, we are using Safari to access the LMS, then launch the courses.
Cheers, Janelle
Hi Janelle,
Thanks for that clarification. Are you able to share a copy of the course for our team to take a look at? If you'd like to upload here using the "add attachment" button at the bottom of the reply we'll take a look.
Hi Ashley,
Thanks for your response. Due to the sensitive nature of the course, I have submitted a support ticket, the ID is # 00787493. not sure if you are able to access the support system? but if you can, your expertise would be greatly appreciated.
Also, the content was created in Storyline 2 (not 1 as previously mentioned) it was built by a content development company and I unfortunately cant open the source file as I have storyline 1 installed on my machine.
Cheers, Janelle
Hi Janelle!
Thanks for sharing your support case number with us. Looks like Robert is assisting you and I will be following along as well.
Hi Janelle!
I popped in to check on your case and looks like you are still working with Robert, but he was unable to replicate the issue. I will continue to follow along.
Hi Leslie,
I am facing very similar issue like above. My SCORM does not playing properly in Moodle. it got load, player seems to be opened but there is no content anymore. I uploaded the same SCORM on SCORM cloud but same result.
Error screenshot attached.
Hi Rajnish,
Thanks for sharing that image here and letting us know that you also tested at SCORM Cloud. What version/update of Storyline are you using to publish? The latest update is Storyline 2 Update 11 and if you're publishing with that update and still having difficulty we'd want to have you work with our Support team here.
This discussion is closed. You can start a new discussion or contact Articulate Support.