Maintaining LMS Connection for reporting
Greetings! We are having an issue in which a course built in SL360, SCORM2004, 4thE, will report inconsistently.
Sometimes the Completion will report, but the interactions are not recorded. Sometimes a course will still show as "In Progress" yet the interactions are reported. And some are recording both completions and interactions correctly. All from the same course.
Our LMS vendor implies with their guidance that this may be a browser &/or an issue maintaining connection to the LMS.
We are adding in some checks to our courses to try to make sure users are on an "up-to-date" browser. From my research, it seems that this inconsistency in reporting/maintaining connection with an LMS may be a fairly common problem.