Modern player - logo isn't showing

Hi Eitan,

Thanks for reaching out to share the issue that you've run into. Looks like Michael has popped in to assist you here.

Do you have any sidebar features enabled? As you can see Michael has the menu enabled and it is working as intended, but we have seen reports of the logo not displaying if the sidebar features (like the menu) are not enabled.

Just let me know if that sounds like your experience as well and I can certainly add it to the report.

If you're seeing something different, feel free to share your .story file so that we can take a look.

Still no logo even if I have the sidebar features turned on.

Any thoughts?

Hi there, Eitan.  Can you share your .story file so we can have a look?  If you need to keep it private, just upload it here.

Related: I'm assuming this is not possible, but I'd like to display the logo even if I haven't enabled the menu, notes, or glossary. Perhaps this can be added to the check-box list for the sidebar features so it can be selected independent of the other items?

Hi Carolyn!

The logo should still display, even if the other player features are turned off. However, we're finding this isn't working correctly in the Modern Player. Are you also using the Modern Player in Storyline 360?

The logo is not showing for me regardless of which options are turned on or off. I'm using the latest version. I will try to see if I can post an example slide.

Here is an example slide.

Thanks for sharing your .story file for us to take a look at Eitan.

It makes me even more curious because the logo displayed for me in both preview and publish:

Can you take a look at my published output file here and see how it works for you?

If you run into an issue, please let me know your operating system and browser.

Your output files works as intended but mine doesn't.

The logo only shows when I'm in the player setup inside Storyline. Either Preview, or any kind of publish will not display the logo. I checked in Firefox, Edge, and IE all with similar results.

I checked this on my other computer and it worked there so here is the details on my systems:

Not working system: Windows 10, SL version 3.18.16449.0

Working system: Windows 7, SL version 3.17.16117.0

I will update SL on the Windows 7 machine and test again but let me know what you think...

Eitan

Hi Eitan,

I published with Update 18 in the link that I shared with you above.

We just released Update 19 since we chatted earlier and I verified that it's is working as well as you can see here.

If my links are working for you as well, seems that it must not be browser related, but perhaps the publish.

I'd certainly recommend updating and letting me know if that publish version works better for you.

Hello,

I have a similar issue.

I built 5 modules with the former player, then put the modern player on all, and 2 modules don't display the logotype when published.

My logo appear in modern player in preview mode inside SL360, but not when published.

I just sent my 2 files. And I just realized it happen also on others modules from another course.

Hi Philippe!  I emailed you back regarding your case with the missing logos.  I was able to publish with the latest version of Storyline and see the logo when expanding the player menu.

Let me know if that works for you!

After update I'm still in the same situation. windows 10 machine doesn't work. Windows 7 machine works.

Hi Eitan,

The version you're publishing does not work in that environment or viewing my course does not work? Just want to be clear on where the issue may lie.

Viewing your course works.

Reproducing that same slide on my Windows 7 machine works.

trying it on my Windows 10 laptop doesn't work.

Thanks,

Eitan

That's what I thought you were sharing Eitan, thanks for confirming. Just a few more questions to see if we can pinpoint what may be happening:

• Are you using Update 19 on your Windows 10 laptop now after updating? 
• Are you using a local image for your logo and publishing to your C Drive?
• Is the file path name within the scope of Windows recommendations (under 260 characters, no special characters, accents, or symbols)? Details here.

Hi there,

• Yes I'm using update 19 on the Windows 10 laptop
• Yes the Logo image is on my desktop and I only use the internal hard drive
• The file is on the desktop so it should be an easy path.. I also moved it into my C drive to test and I'm getting the same result.
• the file name is short.

Stumping me Eitan. Let's focus on the non-working environment.

I just touched base with the rest of my team for ideas:

• Are you able to recreate the same issue in a new file or is it limited to this particular file?
• You are uploading the content to an LMS and not viewing the content locally, correct?

Crystal is still working with Philippe above as well, so we're keeping a pulse on this for sure :) I appreciate your feedback and patience as we work through this.

Hi--that's correct. Modern Player in Storyline 360.

I will be sure I'm updated on my desktop (Windows 10) and take another look (only have access to my laptop for the next few days).

Ok more findings.

Creating new slide in a new project produces the same result - i.e. no logo in preview or in any browser when publishing to Web.

But - if I publish to Articulate Review the logo is showing fine.

Hi Eitan,

I wonder if you could share a link to the course so that I could look at it in the browser as well? That may help us spot something else! 

Hello,

Here is what I did to solve this issue. I created a new file, imported all the module into the new file, then in the player :

> add the logotype

> rewrite all the glossary (could you make it a feature to export and import glossaries?)

> resettle all player options.

And it works. And i have to do it for 3 other modules.

Hopefully Articulate will hire the right encoder soon.

Thank you,

I can now add another module of mine with logo trouble, rising to 5 modules.

Actually, this solution about creating a new file and importing the previous module inside doesn't work for one of my module to display the logotype for web publishing, when seen locally. I will send this file to your team.