NEXT button on question slide not working on revisit
Oct 22, 2012
I'm having issues with the NEXT button that appears on a question slide when a learner revisits the slide after submitting.
As with your typical question slide, after the learner clicks SUBMIT, if they return to the slide it now has the PREV and NEXT buttons. On this activity slide, the PREV button works fine, but then when the learner wants to move forward again, the NEXT button does nothing; it's not linking to the next slide.
If I manually add the NEXT button in so it appears next to the SUBMIT button, then it works just fine; however, I don't want the NEXT button to appear when they first come to the slide to complete the activity.
All other question slides in the course are working properly; it's just this one that refuses to link to the next slide. Does anyone have any ideas how to fix this?
48 Replies
I was able to reproduce this issue and it is a bug with Slide Properties>When revisiting state. When a question slide is revisited (for whatever reason, user nav error etc) and the When Revisiting property is set to Automatically Decide or Resume Saved State, the Prev and Next buttons will appear for some reason and be dead buttons. When I changed the When Revisiting property to Reset to Initial State and revisited the question slide, the submit button does appear.
Hi Arnie,
Can you please share a screenshot of the error or probably the .story file so that i can take a look into that?
Hi Arnie,
If you're revisiting a slide that has already been answered, the next/prev buttons should appear by default. This is similar to what you'd see in a quiz question review. Take a look at the additional explanation here.
They should not be "dead" buttons though - unless you're only previewing that one slide. As Vimal suggested, we'd love to take a look at your .story file to test it out. Upload it here using the Add Attachment button at the bottom of the reply window.
I have a question which seems to be related to the issues discussed here. I have six scenes in one Storyline 360 project. The last few slides of each scene are quiz slides. I have each set to Automatically Decide on revisit. The course author doesn't want the settings to Reset to Initial State. Just an FYI, on base layer settings I only have Submit checked. Prev/Next are ok to appear on revisit, though.
When user revisits the last quiz slide in each scene, the next button does nothing. Prev works fine, and both the next/prev buttons in each revisited quiz slide that is NOT the last in the scene work fine.
Is this non-functioning NEXT button issue on the last quiz slide in each scene related to the fact that the next slide in the project takes you to another scene?
How can I edit or even see what this revisited last slide NEXT button is set to?
Any guidance would be greatly appreciated!
Hey Melissa,
Great question and Nicole explains this beautifully here along with how to solve.
Hope it helps you out as well.
THANK YOU!! I really appreciate your quick and helpful response!
This worked perfectly!
This issue hasn't been touched for two years. Yet, here I am, running the most recent v3.37.21614.0, and still running into this problem. I have activated Prev and Submit on a Knowledge Check, which is the last slide of the scene. When the student returns to review this scene, since the question has been answered, the Submit button is now a Next button. That is fine, except that the Next button is "dead" - exactly what Ashley Terwilliger mentioned on 1/18/18, should not be happening. It seems like I should be able to assign an action to the Next button, without performing a confusing workaround.
Hi Peggy,
Thanks for reaching out, and good call to open a case! It looks like you've discussed this with my teammate, Cleo, who's offered some detailed workarounds that may help you.
I'm sorry we don't have a better design to address this situation, but we have the request Cleo submitted on your behalf on record and will keep tracking this for future improvements.
Once you get some time to try out the workarounds, let Cleo know if you need further help!
OK so I had this exact same problem after all of these years in Storyline 360. My question was the final slide in a scene. I wanted to finish the scene, and jump back into the main menu (another scene/slide). If people revisited the section/question slide, they got stuck in a dead end.
The way I configured this:
Set back, next and submit buttons to be active from the slide properties.
On the question slide base layer, set next to hidden when timeline starts.
Then on each of the final feedback layers (correct, incorrect NOT try again), I set up a few triggers on each layer.
Change the state of submit to hidden when the user clicks "Continue" or whatever your feedback layer button is.
Change the state of next button to normal when the user clicks "Continue" or whatever your feedback layer button is.
MAKE SURE to make these new triggers come BEFORE the trigger for your continue button to advance to the next slide
I also added that next blank slide, set the slide to advance to the menu screen location when timeline starts
Be sure to go into your course menu in the player properties and remove the blank jumping slide from your course menu.
This way, when the user revisits a section or a quiz, the next button is active, they can't change their answer (they had enough tries from the 'Try Again'/attempts settings that were dodged on that question layer feedback). The next pops them out to the redirect to the main menu.
Exhausting workaround, but I hope this helps someone else next time!
OK so I had this exact same problem after all of these years in Storyline 360. My question was the final slide in a scene. I wanted to finish the scene, and jump back into the main menu (another scene/slide). If people revisited the section/question slide, they got stuck in a dead end.
The way I configured this:
Set back, next and submit buttons to be active from the slide properties.
On the question slide base layer, set next to hidden when timeline starts.
Then on each of the final feedback layers (correct, incorrect NOT try again), I set up a few triggers on each layer.
Change the state of submit to hidden when the user clicks "Continue" or whatever your feedback layer button is.
Change the state of next button to normal when the user clicks "Continue" or whatever your feedback layer button is.
MAKE SURE to make these new triggers come BEFORE the trigger for your continue button to advance to the next slide
I also added that next blank slide, set the slide to advance to the menu screen location when timeline starts
Be sure to go into your course menu in the player properties and remove the blank jumping slide from your course menu.
This way, when the user revisits a section or a quiz, the next button is active, they can't change their answer (they had enough tries from the 'Try Again'/attempts settings that were dodged on that question layer feedback). The next pops them out to the redirect to the main menu.
Exhausting workaround, but I hope this helps someone else next time!
Thank you for posting this! It has helped me!!!
Hello,
I have the same problem with a question in the last slide of a chapter.
Is there afix since Lindsay's workaround?
Hi Mougin,
Thanks for reaching out!
Since this is an older post, can you share a bit more detail about the issue you're experiencing? If you're comfortable sharing your project file, I'll be happy to take a look to investigate what's going on! You can upload it here or privately in a support case.
WHYI HAS this NOT been addressed in ANY updates to date.
Your solution is GENIUS to say the least. Should be a top priority fix in my humble opinion.
So, the issue is... If the last slide in a scene is a quiz slide, the next button does NOT work when you set the next action in a response layer.
ALSO. I have disabled the next button in the slide properties and when revisiting. But the NEXT button shows up and is non-operational when revisited.
I would like the NEXT button gone when disabling in properties.
I could set the button to hidden with trigger. But hey, it should work logically.
Hi Earl,
Happy to help!
Quizzes not redirecting to a new scene when placed at the end of a scene is expected behavior since the default triggers associated with the 'Continue' buttons in the feedback layers are 'Jump to slide' ones and not 'Jump to scene'.
As for the second point that you raised, I tried recreating this in a new project file wherein I disabled the next/previous buttons for a slide and then revisited it, and I was unable to replicate the behavior you described. I've attached a copy of my file so you can check to see if I built it correctly enough for the issue to be observed.
Since the issue might be file-specific, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
Hi Jose! Thank you. What I would like to solve for:
NOT have the NEXT button Reappear when revisiting a quiz slide.
In the slide properties, we disable the NEXT button in the slide navigation controls and when revisiting. The next button shows back up when revisiting, even when disabled.
FYI: I tested enabling the Next button and set a trigger to hide it; that works to stay hidden.
Our quiz slides are a bit customized.
We use a custom submit button on the slide and disable the player submit button.
We navigate to the previous slide with the player's previous button and use triggers on a continue button in the correct/incorrect feedback layers. I know it is a bit wonky but that is what client requested.
See attached for how we utilize a quiz slide and how we navigate with it.
This is to show how the NEXT button shows back up and is non functional when revisiting.
Again. We do not want it to show up. Or if we can set a trigger or a way to navigate with it.
Any feedback, hack, workaround, or setting is welcome, and we would love the NEXT button to stay HIDDEN when we choose so in the properties.
*BTW: We are using Troy S. blank slide trick at the end of a scene with a quiz and we use the hide the NEXT button to solve for.
Hi Jose, I noticed/experienced on your sample that the Next button not working on revisit also. FYI: I am on the latest build (March 22, 2024) (Build 3.86.32080.0). See my other reply with a sample of ours and some insight. TY>
Hi Earl,
Thanks for sharing copies of your project files! Instead of disabling the next button in the Slide Properties, have you considered using triggers to control its visibility? Attached is a sample project file that uses the Change State trigger to control when the next button will be visible to learners.
Let me know if this works for you!
Hi Jose, Thank you. Yes, we do that also. But would love the properties to act accordingly so we do not have to. So, if you disable next/prev in the slide properties it should stay disabled. We seem to have to custom code for different slides especially Question slides. And we are still relegated to adding a blank slide because when a Question slide or Q Bank is last in the scene the next button does NOT work when it reappears by default. TY>
Hi Earl,
I think some triggers in your project are causing the triggers to appear after they've been purposely hidden. Would you mind making a quick Peek 360 recording of the behavior you're seeing so I can review the triggers in the project files that you shared?
https://360.articulate.com/review/content/843fcfb0-7d93-40f4-9ba7-50259b659d46/review
Next button reappearing and NOT working. Do not want to reappear. If it does it should work. FYI If I add a blank slide after quiz slide the NEXT button will work. But I don't want text to reappear at all (preferably).
TY> Hope this helps.
Hi Earl,
Thanks for the recording. This helped us properly observe the issue. I opened a support case on your behalf so we can have our support engineers check if this issue is related to the recently released enhancement that disables player navigations when revisiting quiz slides. Your case is in good hands and someone from our team will be in touch shortly!