‘Notes’ text is not appearing in Question bank in Storyline 360

Hi Lauren,

Yes, I have checked the "notes" box, which is on.

Hi Lauren!

Thanks for your valuable suggestion. But this solution does not solved
my problem because The questions are randomized, therefore, I cannot take
the questions out of the Question bank.

Have you checked the individual slide properties to check it has not been switched off in there?

Phil Mayor! Yes, the individual slide properties is also switched on.

I have attached .story file for your reference. As you see the first page, the Transcript text is appearing. But when you go to next slide which is a question of question bank, Transcript text is not shown there.

Hi Bhupendra,

Thanks for sharing your file, and I'm sorry you're coming across this snag! I was able to replicate the issue with the slide notes missing from the notes tab in a question bank. 

We have reported it to our team as a bug, and continue to keep an eye on it to evaluate how many customers are impacted and what impact it has on courses. I'll be sure to jump back in here when there's any progress to share. 

Sure Ren Gomez.

Thank you so much for reporting this.

Has there been any updates to this issue? I am seeing the same thing with a series of courses I am currently working on. We use the Notes as a place to put the transcript the voice over narrator is reading from and in every question bank I have, I cannot see text written in the Notes section of each slide. Thanks in advance!

Hi Justin,

I am sorry that you are coming across this roadblock! Our team is continuing to investigate the issue, and you're in the right place. We'll be sure to reach out as soon as we have more information to share!

Fantastic! I did find a semi-workaround if anyone else is in the same situation. I am using the question banks for obviously, questions, so what I did was copy the question of each slide, and place that question text into the slide title for each question. That way, when the learner clicks the drop-down notes tab, it displays the question there as well.

Hi all!

I'm here with an update on the bug where the Slide Notes were missing in the Notes tab when drawing from a question bank!

Good news, this bug has been fixed and is included in Update 36 (Build 3.36.21213.0) for Storyline 360! To stay up to speed with the newest bug fixes and features, we recommend updating Storyline 360 in the Desktop app!

Hey Lauren,

Thank you for the update - however I am still experiencing this bug with new projects and existing projects when previewing. My Storyline 360 is updated to the current version of v3.36.21289.0. You can view this error concurring when previewing this simple interaction i created to showcase the error of notes not appearing during question bank slides.

Thanks for the feedback and sample file, Justin.

This allowed me to see specific differences in testing.

I experienced the same result with your shared file, but adjusting the player from Modern to Classic allows the Notes to display for the Question Bank slides.

Hopefully, this will help you in the meantime and I've shared this with our team for further investigation.

I have read this thread and am still getting an empty Notes panel for questions in a question bank.  I have the latest version of Storyline 360.  The text does appear in questions that are not part of question bank.  I have tested in the preview screen, Chrome on Windows 10 and Safari on Macintosh.

Hey there, Alan!

I saw your other post and appreciate you bringing this to our attention. Do let us know if there's anything else we can do in the meantime!

Hi. 

I just encountered the same issue. Updated my Storyline 360 with the latest version (3.41.22509). Did the necessary checks and troubleshooting. Still, the notes dont appear in Preview mode and Review 360. This occurs on randomized quiz slides in a question bank.

Checking if there's a resolution in the works.

Thanks. 

Hi Tola!

Thanks for checking in! We haven't released a fix for this bug yet. As our team continues to investigate this bug, we're happy to see community members sharing workarounds. When we have a fix, we'll update you in this discussion!

Hello,

I am still experiencing this bug in version 3.45.23393.0

Can confirm it only seems to be happening for slides included in question banks. 

Hi David,

Thank you for that detail, and I'm sorry you're affected by this bug.

I'll add your note to our internal report and notify you as soon as we have any new developments. Here's a glimpse into our process:

• How We Tackle Bugs

If there's anything I else can do in the meantime, I'm happy to help!

I'm continuing to experience the same issue as well

2 years later and this still hasn't been resolved. The suggestion above about putting the content into the title portion is the only work around working for me. Not optimal. 

Hi, 

 I added some slides to a question bank (to use the randomized question delivery) and am trying to use the Notes feature; I am experiencing the same error reported above. I am using the Modern player as it has improved functionality. Has there been any update on this item?

Thanks!

Hi Kailey!

Thanks for letting us know about your issue. We don’t have any updates to share for this bug fix yet, but I’ll be sure to come back when we have news, as this discussion is linked to the report.

Hi,

I am also experiencing this issue. I have a course using a modern player, using a question bank to pull quiz questions, but the text is not showing in the notes tab, regardless of the settings.

Hi, Jessi.

Thank you for sharing what you're experiencing! 

As my teammate John mentioned above, this discussion is linked to the report, so we'll let you know when we have any updates on a fix.