Paragraph spacing on slide master

Hi Crystal,

It has occured in every file I've tried, on both masters created from scratch and modified ones.

Thanks Douglas.

I am able to recreate the issue you're describing in your file, but not in a new file.

How does my attached file work for you?

It works fine. Thanks Leslie. I think I know when it occurs now.

1. Create a new project.

2. Set the story size to 1920 x 1080 (or possibly any size other than 720 horizontal?)

3. Adjust the line spacing in a text frame on a slide master and experience the above.

It seems to me that the paragraph setting increases by the same ratio as you increased the story size; that is, 1920 / 720 is 2.66666...

If I increase the story size (horizontal) to 1440, I get 2x increases instead of 2.6666...

If I decrease the story size to 360, I get 0.5 the value in the paragraph settings.

Thanks for those steps Douglas.

I am able to recreate the issue using these steps. Excellent detective work sir!

I'm sharing this with my team to take a closer look.

Thanks Leslie.

As a result of this I resized my project to 720 x 405, thinking it would be easier to work with if paragraph options behaved as I expect them to. Unfortunately, that seems to have caused another problem. All objects in the file appear to have scaled correctly, but when copying and pasting them, they paste at a size and position relative to the original story size rather than the new one. Is this a known bug?

Hi Douglas,

I am not able to recreate the same behavior.

After I changed the story size, I choose to have the items "Scale to fit" as is an option here. Once I did that I copied/pasted a few of them and they all appeared the same size as the ones on the screen. 

I made a quick Peek recording of what I'm seeing - if I'm missing a step let me know! I showed it with images/shapes but saw the same thing with a text box too. 

I played around a bit more and I think it's just objects on slide masters. Here are the steps I used:

1. Create new story.

2. Set story size to 1920 x 1080

3. Create an object on a slide master -- in this instance it was a 1920 x 212 rectangle.

4. Change story size to 720 x 405, with Scale to fit selected.

5. Go to the slide master, select object -- it is now 720 x 80.

6. Copy and paste it. The object that pastes is a 1920 x 212 rectangle.

Thanks, Douglas. That was the tip I needed - and you're right it's only occurring on the slide masters. 

I'll share this with the team and keep you posted.

Thanks Ashley. Do you use uservoice or anything similar for tracking these things?

We don't use that tool, we track the feature requests in an internal database. Requests submitted through the form for a feature request and mentions in E-Learning Heroes all are track. 

Hi Ashley. Has there been any fix for this bug in recent updates?

Thanks for checking in, Douglas! We're still monitoring this bug, and here's an inside look at how we tackle bugs when they're reported. You're in the right place to stay up to date on any new information!

Ok Alyssa. From that and other years-old threads I gather there is a chance this bug may never be fixed, if it doesn't affect a critical mass of users.

Without any guide for users as to the priority level of bugs, it seems a bit like casting them into a black hole. I hate to use Adobe as an example, but the user of Uservoice in recent years does enable any user to see the status of a bug (started/prioritised/fixed in beta etc.), and the number of users backing each issue (and thus get an idea of the likelyhood of it being fixed). Before this, reporting a bug felt somewhat like casting a penny into a well, as it is here.

With an idea of the priority level of this in particular, I would be able to set up new projects with this in mind. As it is, I have to be aware and make others aware that if I deviate from the default slide dimensions, I incur these difficulties. If I knew this would be resolved in some reasonable timeframe, it might be acceptable. As it is, it's a risk.

Hi Douglas, 

Unfortunately, we don't have a public facing roadmap or voting system. I know tools like UserVoice are widely used by other companies, but it's not something we've taken the plunge on yet. 

I can see that the two issues discussed here haven't been brought up by a lot of other customers yet, so at this point, they're a lower priority issue. 

If anything does change in terms of our bug tracking system or this specific issue, the team works hard to revisit E-Learning Heroes discussions and provide updates as soon as we have them. 

Still no updates?
I do expreience a lot of these issues, and I do not uderstand why updates like this is not pushed out quicker. This is a problem I've had a long time, and just now I understood the connection. Nobody makes courses at standard resolution anymore, so I would think all users have this bug.

This makes for a painful way of working, constantly having to search for fixes to issues in this software. Same as the blurry publishing bug that's been reported for years, and just recently got fixed in SL360. But still no date for a fix for us with SL3... Not good.

Hi there, Stian. I recently updated the impact on the report we have for this bug in Storyline 360, and I've made sure we have this issue documented for Storyline 3. As you mentioned, Storyline 3 adopts bug fixes that are released in Storyline 360.

We will share an update here once we have new information. Thank you!

Hi everyone,

We just released another update for Articulate 360 and included a few important fixes and new features that you'll see in the release notes here.

One of the fixes addresses an issue where Paragraph spacing on slide masters was incorrect after changing the project's slide size.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

If you’re still seeing this issue, or if you have any questions, reach out here or contact our support engineers directly.

Hi! When will this be fixed for SL3 users?

Hi,

The initial problem I had (paragraph spacing) appears to be fixed as of the latest update, which is a great help, but the problem quoted here still seems to be extant.

Hi Douglas!

I'm happy to hear the update solved the paragraph spacing issue! Our team is still looking into the second issue of copying objects from Slide Master in Slide View which gets resized and out of the original position when you change your story size.

We will report back when we know more details!

Hello Stian!

The same fix will be available in the next update of Storyline 3. We will let you know when that is released! Stay posted!

Hi Stian,

I wanted to pop in to let you know we've released a fix for this issue in Storyline 3 where the paragraph spacing on the slide master was not being retained. You'll find that fix available in the latest update to Storyline 3, which is Build 3.7.20003.0.

To install the latest update to Storyline 3, download it here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly. 

Hi, this issue seems to have been reintroduced slightly differently with one of the recent updates. Steps:

1. Create a new project.

2. Set Story Size to 1920 x 1080

3. On Slide Master, select text and set space after in Paragraph settings to 2.66666

4. Navigate to another layout, then back to the master.

5. Check the space after setting. It is now 1.

Hi Douglas,

Thank you for sharing your findings as well as the steps to replicate. I was able to follow your instructions and recreate this issue in Build 3.42.22792.0.

I've reported this to my team to investigate and this conversation is attached.

The issue does not occur in the latest update when using a standard story size and seems specific to custom story sizes. I've also verified that this issue does not occur in the previous version, so you can install the previous update if needed.

Hi everyone!

I'm happy to report back with an update! We've just released this bug fix in today's update for Storyline 360! 

In Storyline 360 Update 44 (Build 3.44.23192.0), you'll see the line spacing doesn't change on the Slide Masters when using a custom story size. Thank you to everyone who took the time to report this issue!

Now all you need to do is update Storyline 360 in your Articulate 360 desktop app!