Problem inserting .gif into Marker

Nov 04, 2021

I am trying to insert a gif into a marker and keep getting the message that the gif is not supported file. ????  Then I tried to create states and when tried to insert the gif into the hover state got the same message. Does Storyline 360  no longer support gifs? 

Cheers, Denise

2 Replies
Maria Costa-Stienstra

Hi, Denise.

Take a look at this article for the list of all supported formats, which includes GIFs.

I tried it on my end, and I was able to insert a GIF into a marker. Is the issue happening with all GIF files or only that specific one?

If you can share the image either here or through a private case, we're happy to take a look!