Problem with latest update

I'm having similar issues. See also, https://community.articulate.com/discussions/articulate-storyline/button-issue-january-31-2018-build-3-12-14612-0#reply-492771

Thanks Mark - I'm going to start a support case for you, and link that file. You'll see a confirmation email from our team shortly and then someone will be in touch once they've been able to test it! 

Thanks Ashley

I opened a case yesterday because the states aren't working and the button triggers aren't working. Sorry to hear others are having the problem. Happy to hear it's being worked on.

I'm also having problems since I upgraded to v12. The last 3 updates do not work well at all.

Thanks Jan! I just saw your other post and support case - my colleague Chino is on it, and will be in touch as soon as he can. 

For anyone else who spots this discussion and/or has run into an issue with the latest update - please reach out to our Support Engineers!  They'll test your file and can share an link to roll back to an earlier update if needed. That's also the best way for us to confirm and track if the issues you're experiencing are related as our team looks towards the fix for this. 

I'm truly sorry for any stress this has caused you - but know that our team is hard at work figuring out what happened and how we can get this fix to you as soon as possible. 

Thank you, Ashley. I appreciate the updates.

I've opened a case too. A course I've been developing for two months all of a sudden has issues with buttons states, triggers, animated cursor appearing on slides which make all objects unclickable, etc. While I appreciate support looking at my file in less than 24 hrs, the fact that the release broke my course and I now have to postpone a release of training for a customer is a real bummer. I've rebuilt some slides from scratch, put back in these features, and the problems are replicated in both Preview, local Web publish, and Storyline 360 review versions. Storyline 360 is basically unusable for me at the moment.

Hi Todd and Samantha,

Thanks for posting here - I'm truly sorry for the headaches this is causing you.  I'll connect with my team to have someone send you the link for Update 11 ASAP. 

Thanks Samantha for letting us know! Also, my team is fast at work on this fix - so we'll let folks know here in ELH and in your support cases once that is ready. Again, my deepest apologies for this. 

Ashley, is version 11 for the online 360 version? If so, please send it to me, too. Chino was able to get my file to work, but I can't do it myself and also have a deadline to meet.

I am also having issues with the most recent Storyline update (version 3.12.14612.0 of Storyline 360) and have opened a support case, but if you could send me the instructions to rollback my version, I would appreciate it.  Like others in this thread, I have a deadline for a course for tomorrow and I need to be able to work on it.

I noticed that the issues seem to be with the HTML5 versions of the published output (and the slide preview when you are working on the course).  The Flash versions (at least for the courses that I have experimented with) are working correctly.  I've been having trouble with the built in closed caption not functioning (or not appearing at all) as well as custom buttons either not appearing or not functioning properly.  The latest release mentioned a fix for missing variable references from the HTML5 output, and I wonder if this has something to do with all the problems that people are experiencing.

Hi Jan,

Update 11 of Storyline 360 would be for the desktop authoring app - not for anything in Review. I saw that Chino sent you an updated copied and asked for some additional information, so I'm not 100% sure that your issue was the same as everyone else here. I see you responded to your case as well and that'll be the best option to figure out what's happening and how to fix it going forward! 

Thank you for clarifying, Ashley.

Hi Ashley,

Several members of my team have already downloaded the latest Storyline 360 update and are experiencing a number of issues with it.

Can you please share the instructions to revert to Update 11 with me as well? 

Thanks!

Hello,

I too am having the update issues. Mine are with HTML5 output. I have video media that isnt triggering events upon completion. Same with variables. Could I too be directed to the earlier version while these updates get ironed out? Thanks.

Mike

Hi Matt, 

We don't share the link publicly, as our Support team will want to work with you one on one to confirm what the issue was and if it's truly something that is broken in the latest update. For example, with Jan's issue it seems to be how those items were set up on the slide so she may not  need to roll back! My teammate Chino is confirming that with her now. 

If you'd like to connect with our Support team, they're available here 24/7. Send along a sample file, screenshots or anything else that'll help us track down what you've run into and they'll work with you one on one. 😀

Ashley, I've requested a link to download update 11 about 4 hrs ago. How long do you expect it to take to get the download link?

I am having issues too after updating. Can no longer select images on "pick 1 - pick many" questions unless you click each image multiple times.

I'm not so sure my problem isn't related. If I copy/paste Chino's button and text boxes to my file, replacing what was there, I still have issues with state and button use on Preview. Jury is still out.

Hi Russell, 

Would you mind sharing your file with us to verify it is related to the other issues? If you're okay with that, please reply to this thread with your file attached.