Problem with latest update

Anybody else having problems with the latest update. I am having big troubles with courses that work fine yesterday, and today audio files are not played, states are dissapearing, not working, or even hiding other object on the screen!! I am very fustrated since I have a deadline coming up, and can see no way to fix this. I there any way I can roll-back the update?

I have already uploaed the files with my project for you.

58 Replies
Gabriel Pardo

Hi Ashley, thank you so much for your reply. I am attaching the file I sent Articulate Suppot too. But please could you let me know how can I return to v.16? Please I need to go back it as soon as possible.  

I hope the team solve this problem very soon. Thanks!

Ashley Terwilliger-Pollard

Hi all,

Please make sure you follow the steps below, you'll need to do these before using the link Salvador shared:

1) Open your Articulate 360 desktop app by clicking the icon in your computer's system tray (by the clock) or using the shortcut on your desktop.
2) Hover over Storyline, click the drop-down arrow that appears, and choose the uninstall option.
3) Download and install the previous version here: https://download.articulate.com/360/360.16/Articulate.Storyline.3.16.15842.0.msi
4) To open Storyline, go to your computer's Start menu and select it from your list of apps. Or, create a shortcut for it on your desktop or taskbar. (You won't be able to open it from your Articulate 360 desktop app. It'll show an Update button rather than an Open button while this older version is installed.)

We'll be in touch as soon as we have a fix in place for the issues you've run into, and if you'd like to work one-on-one with our Support Engineers to confirm the issue please let me know. I'm happy to start a case for you and connect you with our team.

Adrian Macey

Hi,

I am having no luck with my project what so ever, I am still having sound issues.
Rolling back has made no difference either.

I have been having various issues and difficulties with sound for quite a while now.
I have just been editing an existing project with updating some new audio files
The existing audio files work and I am finding the new files don't work.
It was originally a Storyline 2 file which was updated to a 360 file.

The audio files I have updated are in question bank 2 - Rita enrolled - I think question 8.
The audio files I have swapped out are not working I am attaching a copy of the project file.

Please can you help resolve the sound issues I am having - they are really making my life difficult?

Many thanks

Adrian Macey
Digital Content Developer
The Loft, St Davids
Exeter College
01392 40 0201
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