I am unable to publish my Storyline 360 presentation to Word. When I select the option in the publish settings, it takes all of 2 seconds and tells me it is done, but when I look at what was published there is nothing in the folder. I am able to publish to LMS and web just fine.
For publishing to Word, you'll need to have Microsoft Word installed. Let me know if you're looking to do something else and I can help point you in the right direction.
Thank you so much for responding. I need a review copy of my module. I don’t currently have a Microsoft product installed on my computer. I guess I will need to export from a computer that does unless you have an idea for another review method.
No problem, Suzanne. If you can't find a computer I'm happy to export one .story file to Word for you. Just share a copy of the .story file here with us when you get a chance!
Also, if you're using Storyline 360, look at publishing to Review! Although you can't edit there, it's a good way to take notes and indicate where changes should occur.
hi i am having the same problems. I am using storyline 360 and word is 2016 version. I am using the same computer and settings as another module which published to word as usual.
When i try to publish this module i either get a fast publish and cannot open anything or it opens in a player view that does not play. Help please. I have tried the about recommendations in the trust centre etc.
I'm not sure what you mean by a player view - the publish to Word should provide you one single Word document ending in an extension of .doc.
Have you also checked that your .story file and the file publishing path are local and adhering to the other best practices here for file names and paths?
Hi at all, I know the post is bit older (6 moths are not a big deal) but I am struggling with a very similar problem right now. But, I dont get any notifications, nothing. Instead of that articulate and word freeze.. I don't have a clue.
I use articulate 360 and Word 2013 all on windows.. I am thankful for any help.
That version of Word is supported as you can see in our documentation here.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Microsoft Word 2010-2019 (32-bit or 64-bit) or Microsoft Office 365 (desktop apps only) will need to be installed for the Publish to Word feature to work.
If there's anything else I can answer, I'll be here!
Are you using Office 365 desktop apps, or do you access Office 365 from the web?
Office 365 desktop apps will need to be installed for the Publish to Word feature to work.
If you're already using Office 365 desktop apps, I'd like our Support Engineers to take a closer look at your file. They'll delete it when we're done troubleshooting. If that works for you, you can upload your file privately to our support team here. Thanks!
Thanks for letting us know what you tried so far, and excellent troubleshooting. You didn't miss a thing. 😀
As a next step, I would give Storyline 360 a repair. Let me know if that makes a difference! Also, if you can share your .story file here, I'm happy to try publishing it to Word for you!
I am having a similar issue and unable to sort it. I'm running Articulate 360 and windows via parallels on my mac book pro. I can publish to Review 360 no problem. However not to Word. I may be answering this issue myself as my Word is a mac version and I don't have word for windows. Is that the issue.
I am having a similar issue and unable to sort it. I'm running Articulate 360 and windows via parallels on my mac book pro. I can publish to Review 360 no problem. However not to Word. I may be answering this issue myself as my Word is a mac version and I don't have word for windows. Is that the issue.
Hi Peter. I came across the same problem last week. Unfortunately it won't work across Parallels onto your Mac version of Word, so you will need to install Word on the Windows virtual machine for it to work.
I have Office 365 which allows you to install on up to 5 devices, Mac and Windows, so if you have that then you will be able to install Word. If not, then maybe a trial of Word? (I'm not sure if they do free trials or not).
Edit: I never tried it while running in coherence mode, so not sure if that would make a difference.
120 Replies
Good detective work Cindy.
Thanks for chiming in to share with us :)
Do you only support Microsoft Word? I have an open source document editor - will that not work?
Hi Suzanne,
For publishing to Word, you'll need to have Microsoft Word installed. Let me know if you're looking to do something else and I can help point you in the right direction.
Thank you so much for responding. I need a review copy of my module. I don’t currently have a Microsoft product installed on my computer. I guess I will need to export from a computer that does unless you have an idea for another review method.
Suzanne
No problem, Suzanne. If you can't find a computer I'm happy to export one .story file to Word for you. Just share a copy of the .story file here with us when you get a chance!
Also, if you're using Storyline 360, look at publishing to Review! Although you can't edit there, it's a good way to take notes and indicate where changes should occur.
Thank you for that tip and offer! I exported to word on my home computer.
Suzanne
hi i am having the same problems. I am using storyline 360 and word is 2016 version. I am using the same computer and settings as another module which published to word as usual.
When i try to publish this module i either get a fast publish and cannot open anything or it opens in a player view that does not play. Help please. I have tried the about recommendations in the trust centre etc.
Hi Sasha,
I'm not sure what you mean by a player view - the publish to Word should provide you one single Word document ending in an extension of .doc.
Have you also checked that your .story file and the file publishing path are local and adhering to the other best practices here for file names and paths?
Hi at all,
I know the post is bit older (6 moths are not a big deal) but I am struggling with a very similar problem right now. But, I dont get any notifications, nothing. Instead of that articulate and word freeze.. I don't have a clue.
I use articulate 360 and Word 2013 all on windows.. I am thankful for any help.
Oh no, Nicole.
That version of Word is supported as you can see in our documentation here.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Do you HAVE to have microsoft office installed to do this publish?
Hi there, Susan. Happy to help!
Microsoft Word 2010-2019 (32-bit or 64-bit) or Microsoft Office 365 (desktop apps only) will need to be installed for the Publish to Word feature to work.
If there's anything else I can answer, I'll be here!
I am having this same issue on Storyline 360 and Word from Office 365. Has there been a fix for t this yet? I'm up to date on both.
Hey, Beth!
Are you using Office 365 desktop apps, or do you access Office 365 from the web?
Office 365 desktop apps will need to be installed for the Publish to Word feature to work.
If you're already using Office 365 desktop apps, I'd like our Support Engineers to take a closer look at your file. They'll delete it when we're done troubleshooting. If that works for you, you can upload your file privately to our support team here. Thanks!
Thank you! I am using the desktop apps. I’ll upload the file this weekend to see if the support engineers can help. Thanks!
Hi Beth,
I did not see where you reached out to our team this weekend.
Let me know if I've overlooked your support case by sharing the number you were provided.
Perhaps you did not have time this weekend, which is fine, but I wanted to be sure you were not waiting for our reply :)
Yes sorry I haven’t had time. I will likely do it this weekend. Teaching all week. Thanks!
Chiming in...
Windows 10 - up to date
Word 2016 - up to date
SL360 - up to date
Publish to Word:
Actions taken to remedy the situation:
Did I miss anything? Other suggestions?
Hi, Susan!
Thanks for letting us know what you tried so far, and excellent troubleshooting. You didn't miss a thing. 😀
As a next step, I would give Storyline 360 a repair. Let me know if that makes a difference! Also, if you can share your .story file here, I'm happy to try publishing it to Word for you!
Can you publish to word without the hotspots/text bounding boxes showing in the screenshots?
Hi Leslie, Can you publish to word without the hotspots and text bounding boxes showing up in the screenshot?
Thanks!
Hi Julie,
Publishing to Word gives you a snapshot of what your course slide looks like, similar to what you see in the slide view when developing your course.
A fellow community member, Tracy, wrote an article on tips when publishing to Word.
Can you share a bit more about how you'll be using this Word-published version? Perhaps we can help you with additional suggestions or ideas.
I am having a similar issue and unable to sort it. I'm running Articulate 360 and windows via parallels on my mac book pro. I can publish to Review 360 no problem. However not to Word. I may be answering this issue myself as my Word is a mac version and I don't have word for windows. Is that the issue.
Hi Peter. I came across the same problem last week. Unfortunately it won't work across Parallels onto your Mac version of Word, so you will need to install Word on the Windows virtual machine for it to work.
I have Office 365 which allows you to install on up to 5 devices, Mac and Windows, so if you have that then you will be able to install Word. If not, then maybe a trial of Word? (I'm not sure if they do free trials or not).
Edit: I never tried it while running in coherence mode, so not sure if that would make a difference.
Hello, Peter. Happy to help, and I think you're spot-on about the environment!
Are you able to install Word on the Windows side? Also, check out these tips and best practices for using Articulate software on a Mac with Parallels.
Let me know if any of those recommendations make a difference!