Screen Size Resolution

Dell XPS 13 9343

Ashley,

What is your definition of a feature? Having the software actually work is not a feature, that's a standard.

Who can I speak with to get my money back? Clearly you, your team and this forum is not the appropriate place as you have deferred this question for well over a year now. I'm not interested in submitting a feature request, because this is not a feature.

Please put me in touch with someone that can actually get something done at your company.

Thank you in advance.

Michael Boyd

Hi Michael, 

If you'd like to connect with our team about a refund or any other questions about your license of the software it's best to do so by calling  (800) 861-4880 or email biz@articulate.com. 

If I can be of any other assistance please let me know. 

Look slike we are going captivate when we get our new computers, shame

I will also be seeking a refund as the program is useless to me as is with my new laptop.  If you have managed a fix in the last 30 days, please advise before I pull the trigger.   Thank you.

Chris Miller

Is there even a team working on this problem? It looks like you have only a team for sales.

Hi Christine,

There is not yet a fix associated with the display on high resolution monitors - those that display over 2,000 pixels in width and the current workaround is to reduce your screen resolution while working in Storyline.

If you're using Storyline in Parallels Desktop on a Mac, you can avoid this behavior by disabling Retina resolution in your Windows virtual machine. Here's how.

If you need to reach out to our Sales team you can do so here. 

Gener,

Our entire team (Sales, Product Development, QA, Support) are aware of the issues associated with high resolution monitors and the display of Storyline and are actively working on the issue. I don't have any further information to share as to the status of that fix, but once we do have n update we'll be certain to keep folks in thread such as this one updated.

I wish that work-around "worked", but it does not. Thanks anyway.

I've messed around with settings and can see text in SL2 (though notes text and other program text is too big to see now). 

But Articulate is really messed up. The powerpoint parts are HUGE, but the articulate parts are tiny.

Hopefully you are working  on this too.

Hi Steve! I haven't seen reports for Presenter, which appears to be what you are utilizing. Be sure that you meet our system specifications here. If you need our support team to take a look, you can reach out to them here.

Its a new computer, so it meets your specs. It's just that you can't set up a system to view Storyline and Presenter.  You guys really need to get on this scaling issue.

OK all I have a fix if you run VMware on a newer mac for the Storyline 2 resolution issue.

Works beautifully, as I too was getting the same shrunken app and text that everyone was reporting.

VMware:

Virtual Machines>Settings>Display

(DE-SELECT the box that says "Use Full Resolution for Retina Display")

Save this, relaunch VMware, relaunch Storyline 2 and you're golden!  :)

I don't have a Mac, but your fix prompts a new question. Even if there is
a solution for the author re: the tiny screen, what about the end user's
experience if they, too, have newer equipment?

Hi Christine,

The issues with the small sizing is based on the screen resolution which editing the .story file, so it shouldn't be impacting how your users are seeing the published output. You could double check this by publishing and then uploading a web server (maybe use one of the options here for testing) and see how it appears in your browsers.

I have a new MS Surface Pro and I have the same issue. I cant use the storyline product because the  controls etc. are way too small. And I have only just purchased the licence. Disappointing.

Reducing monitor resolution is not a workable solution as it renders other applications unusable.

Please advise when there will be a solution for this. This was initially raised 9 months ago. Thanks

Hi Josh,

We're unable to share additional information in regards to timeline or status of a particular feature. Once we have additional information to share we'll be certain to let you know. 

I've found a way around this problem in Windows 10. Not sure if someone has already posted this solution, but here goes:

1. Click the windows button and select 'All apps'

2. Locate Articulate Storyline, right click on it, select 'More' and then 'Open the file location'

3. Right click on the file and select 'properties'

4. Go to the 'Compatibility' tab and select 'Disable display scaling on high DPI settings'

Storyline should now open with the controls etc. at the right size, regardless of your screen resolution.

Cheers

Thanks for popping in to share Josh. We advise users to utilize 96 DPI as you can see below:

Articulate Storyline requires Microsoft Windows to be configured with 96 DPI (dots per inch). If Windows is using a different DPI setting, you may experience erratic behavior, such as:

• Elements of the application are misplaced or distorted
• Objects are misplaced or distorted when previewed or published
• Zoomed images don't work as expected
• Font sizes are incorrect after using the translation features.

Here's how to switch to 96 DPI.

Same issue as all the above.

Hi Heather!

Assuming that you are utilizing 96 DPI as I shared above, you may still find that user interface elements in Articulate Storyline are small and difficult to read on high resolution monitors—generally, monitors that display more than 2,000 pixels in width. We're working to improve performance on HD monitors. In the meantime, you may need to reduce your screen resolution while working in Storyline.

If you're using Storyline in Parallels Desktop on a Mac, you can avoid this behavior by disabling Retina resolution in your Windows virtual machine. Here's how.

You can zoom in or out on each tab in SL to make your work space larger or smaller. Use the slider in the lower right of the screen to accomplish this - as in MS Word, PowerPoint or Excel.

Another option is to run an HDMI or HMDI 4K cable from your laptop to a larger monitor, HDTV, or UHDTV. Set your laptop's display setting to 'Extended Desktop' and select your monitor/TV as the second display. Put your SL window on the second display and it should be larger automatically.

Hope that helps.

I tried that second monitor suggestion since that's how I planned to view
and use SL for my projects. Didn't make any difference.

Josh,

I tried your work around without success....  Win10  4k      Am i missing something?

This is inexcusable on Articulate's part for not having a solution yet.