Screen Size Resolution

I purchased Storyline 2 after using the software on an older computer and I loved it.  I recently upgraded to what would be considered a standard new laptop from Best Buy, nothing special.  However, the resolution when I open the software is crazy small.  I have to go between programs nonstop for the design and engineering training I'm putting together, so switching the resolution while I work on it is not an option.  I was hoping the new upgrade would have fixed the issue, but no such luck...

Is there a fix for this or did I just waste $1500 and now need to go find different software that is up to date with the times??  If there's not a fix, any recommendations for other software platforms?

Any assistance would be greatly appreciated.

Please help!!  Thank you!!

114 Replies
Ashley Terwilliger-Pollard

Hi B, 

There isn't a change yet to how the display will behave when using a high resolution monitor although it is something that we've shared with our QA team and they're working to improve performance. In the meantime, changing the screen resolution to less than 2,000 pixels in width is one of the workarounds. 

We'll keep everyone in this thread updates once there is any additional information to share. 

Michael Boyd

What Ashley is trying to say is that after well over a year of the exact same complaint from dozens and dozens of people, they aren't willing to invest the time in their customers to write the code required to make this fix. If customer service is something you expect, I would check out Adobe Captivate.

The work arounds presented don't work if you plan on using any other program at the same time, so disregard her comment about changing pixel size, it's irrelevant.

James Snider

Just as a counter opinion: Actually, using multiple apps simultaneously on a single monitor is as easy as it was using a single monitor in Windows 3.0 in 1990, (well prior to Windows 95) and in every iteration of Windows since: Alt+Tab. Or Windows key + D. Or adding the Desktop toolbar to your OS' taskbar.

Having used Adobe Captivate and Articulate Storyline 1 & 2, I can say from experience that I much prefer SL. It's more intuitive with its standard Windows-style interface. It's also much more adaptable and powerful. It also has way more features.

From a software development standpoint, the company has to analyze the cost, risk, and benefit of adding in every small, medium, and large feature. It's never as simple as just 'adding in some code." Once code is initially written, it must be promoted through multiple environments of increasingly complex code and interoperability - each with an extensive set of both automated and manual testing cycles.  This is standard. Yes, it could take over a year to implement (correctly) the features being requested. It is not "a" feature. This would encompass multiple updates that all have to go through this process. It's not a matter of just dropping in SQL and clicking Compile. Being that 4k displays are still an amazingly low percentage of the market, I can only guess that the engineers are working on features of a higher priority - namely those that would positively impact a much, much larger percentage of the user base.

Furthermore, workarounds are a part of any complex program or website. Many of them you're not even aware of because the take place on the back end. You don't even know the majority of the time that you're a workaround netizen. Nonetheless, you're using a workaround.

Captivate would work ok if your lessons are geared toward perhaps high school students. But from having used both products, my opinion is that SL is a highly superior development environment and tool.

Becky Ladbrook

Hi B Lewis - I'm not sure. Disabling the display scaling on high DPI settings (as I outlined above) has fixed the problem for me. However I'm using a three monitor set-up. When I drag the programme back down to the surface pro screen the controls are too small again. Sorry I cant help there...

Alex Towler

Hi,

I am encountering the issue.

My laptop has 4k and many in my office are now getting 3k screens.

Can you please tell the QA team that higher resolutions like Retina screens and 4k (even higher) are easier on the eyes long term. This would be a huge benefit with large scale projects.

Microsoft, Adobe, and others have solutions in place. I hope Articulate chooses to make a similar investment in its Storyline 2 customers.

 

Thanks,

 PS: If they have a hi-res beta driver etc, I'm sure someone in the community would be willing to test and provide feedback.

 

Leslie McKerchie

Hi Anne and welcome to E-Learning Heroes! This is on the radar of our QA Team.

You may find that user interface elements in Articulate Storyline are small and difficult to read on high resolution monitors—generally, monitors that display more than 2,000 pixels in width. We're working to improve performance on HD monitors. In the meantime, you may need to reduce your screen resolution while working in Storyline.

Ashley Terwilliger-Pollard

Hi Rachel, 

There isn't a change yet in terms of our support (or lack thereof) for high resolution monitors. Depending on what you're looking at purchasing, you could purchase a set up that has a lower resolution monitor or use the workaround to change the overall pixel width. Personally, I work on a high resolution Mac using VMWare - and have the Windows environment set to disable the retina display which allows Storyline to appear at the correct scale/size. I'm sure others could share their set up to help you narrow down what you're options might be and how things will look. 

Kevin Thorn

Similar to Ashley, I'm using a MacBook Pro w/ Retina and the VMware Fusion client to run Windows7.

With VMware running > Virtual Machine > Settings... > Display. Deselect "Use full resolution for Retina display."

Then play around with resolution settings on your monitor. I have a BenQ BL2710 27" which is similar to Apple's Thunderbolt display with a max resolution of 2560 x 1440. With Windows running > Control Panel > Appearance and Personalization > Display > Screen Resolution. For my two BenQ monitors I have the resolution set to 1920 x 1080.

This is what Storyline looks like on that monitor (minus the Windows sys tray). The screenshot obviously is not the same resolution as in real life, but I assure you it's crisp and sharp.

Hope some of this helps.

Brent deMoville

These "tweaking setting" solutions may work on a Mac but they do not work on a hires PC laptop. All of my other software vendors have fixed this issue. Articulate has had complaints for over a year with no resolution. This took Articulate from being my number one recommendation to now recommending Captivate. I wish the Articulate team would treat this problem with the seriousness it deserves.

Ashley Terwilliger-Pollard

Hi everyone,

Thanks for your patience and for continuing to share your experiences using Storyline on a high resolution display.

As a few of the staff here have mentioned previously, it’s something that we’ve continued to discuss with our Quality Assurance team. I wanted to offer a bit more insight into what’s happening and what our team is working on.

When Storyline was initially developed, we wanted to create a product powerful enough to enable rich new kinds of e-learning courses to be created. We realized early on that to create the user experience we wanted – from rendering the stage itself to our various panels and dialogs – much of the user interface code would have to be custom written to look and function in a specific way.

The landscape has changed considerably Since Storyline 2 was released in 2014. Microsoft started supporting scaling for high resolution displays in Windows 8.1, and increasing numbers of high definition laptops and external monitors are now available.

Our team is currently evaluating a number of different approaches that would allow Storyline 2 to scale gracefully on high resolution displays. Because of the amount of custom user interface and rendering code within Storyline, supporting these new devices is not as simple as flicking a switch. The changes required would be broad and impact all the elements of Storyline’s interface, so we feel it’s important to take a considered approach and make sure our proposed solution doesn’t introduce any unintended breakdowns. Although I don’t have a specific timeline today, I will share further information here once we’re further down the road.

In the meantime, please keep the feedback coming. You are the ones we’re working so hard for. The staff who monitor the forums are here to advocate for your needs, so rest assured that our product managers and quality assurance team are aware of this issue and are working to address the concerns you’ve raised.

Thomas Adams

Major bummer. Same issue as everyone else. Just letting you know.

Lenovo Yoga 700 w/Win 10

External ASUS 4K monitor

I won't be (too) snarky but I swear I don't remember this issue "back in the day" when we went from 640x480 to 800x600 to 1024x768. Seems like everything scaled pretty well then. Or do I need a nap?

Mary Beth Faccioli

My laptop failed unexpectedly. I do all my Storyline development on it, which is a lot - I use it daily. I got a new laptop asap because I need to keep my business rolling. I was surprised to experience this issue with the miniscule, unusable rendering of the software.

I'm working to  find other potential solutions right now, but I'm wondering if you're you able to update me in the status of this issue? This has major impact on my business and I need to make some decisions asap.

Just in case it's helpful: Lenovo Flex 4 14" Windows 10 screen resolution 1920x1080

Thank you!

Buddy Keane

It bothers me a great deal that we're all victims of a technology issue that should victimize no one...especially considering the cost of Storyline.  But in the spirit of community, I'd like to contribute the settings that for now are working for me...after prolonged frustration.

I have a Dell XPS 15,  

Resolution 2048 x 1152.  

 The DPI setting at "Change the size of text, apps, and other items" is 125%

To Articulate...you have lost the confidence of this customer...fix this problem!!!

Miriam Reynoldson

I want to add my voice - please fix this problem now!

I recently bought a Dell XPS 15 9530 with a 15.6" HD screen, with the intention of using it for Storyline development work. Currently trialling Storyline 2 and of course I encountered this issue.

I tried both Josh's workaround and James's workaround simultaneously and it works for me. (I attached a second, non-HD monitor via HDMI cable; then I went into Articulate's app settings and clicked 'Disable display scaling on high DPI settings' in Properties > Compatibility.)

So I can only use the software if I'm plugged into a normal desktop monitor, which is definitely not ideal as I intend to be able to work flexibly from whatever location my clients need.

Ashley Terwilliger-Pollard

Hi Nicolas,

What version of Storyline are you using? The small icons within Storyline 2 (or 1) on a high resolution screen is something that still exists as the interface does need to work with a DPI setting of 96 (or a 100%). Our team was able to include better support for high resolution monitors within Articulate 360, and although it may display small initially you can change the DPI settings to accommodate for that.  Simon provided some insight into this set up and why the behavior hasn't changed in Storyline 2.